Delivery Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Delivery Specialist
Reports To: Store Manager / Assistant Store Manager

General Purpose
Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards.

Essential Duties
Delivery, Service & Retrieval

Install merchandise correctly and safely at customer homes.
Complete all deliveries, service calls, relocations, and retrievals on schedule.
Handle all merchandise with care during loading, transport, and installation.
Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
Verify that item, model, and serial numbers match the rental agreement before delivery.
Retrieve returned items and relocate merchandise when customers move.
Inspect returned items and refurbish them to like new condition quickly.

Customer Service & Communication

Answer incoming calls by the third ring in a friendly, professional manner.
Follow the Premier Rental Purchase Pledge to provide excellent customer service.
Resolve customer issues politely and promptly.
Maintain clear communication with customers, coworkers, and management.

Operational Support

Help maintain the store's Standards of Operation.
Safeguard all company money collected in the field.
Assist with receiving new merchandise.
Keep the back room and assigned vehicle clean and organized.
When possible, help with customer order forms and verifications.
Assist with store cleaning and help meet daily, weekly, and monthly goals.
Support efforts to grow customers and revenue.

Requirements
High school diploma, GED, or equivalent experience.
Valid drivers license with a good driving record.
DOT certification (if required by state law).
Completion of training program and one year of customer-service experience.
Ability to lift and carry up to 75 lbs.

Required Skills
Strong attention to detail and accuracy.
Ability to understand written and verbal instructions.
Ability to read, write, and perform basic math quickly and accurately.
Good decision-making and problem-solving skills.
Ability to handle customer interactions professionally.
After training, solid knowledge of all products in inventory.

Efforts, Demands, and Conditions
Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying.
Must handle multiple tasks, adapt to changes, and work under pressure.
Extra hours before or after business hours may be required.
Frequent travel between stores may be needed.
Must manage the emotional and mental stress of working with customers and varying situations.
Must use a hand truck to move merchandise.
Work takes place in the store, in customer homes, and in the field, often involving:

• Uneven, icy, dirt, or gravel surfaces
• Stairs, tight doorways, wet or slippery floors
• Heat, cold, dust, and various weather conditions

Must be able to drive safely in all weather conditions.
Attendance at company or Premier Corp. training sessions may be required.

Relationships
Frequent interaction with customers, coworkers, and management.
Occasional contact with suppliers and service partners.
Must communicate clearly and professionally with supervisors and peers.