Systems & Software Analyst III

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Summary:

Provide technical expertise and operational support for a diverse portfolio of operations applications. Ensure the reliability, performance, and security of both on-premises and cloud-hosted applications, while collaborating with cross-functional teams to meet business and operational needs.

Location: Pittsburgh, PA (Hybrid)

Responsibilities

Support operation applications, platforms, and systems, ensuring they are available to meet business needs (incl. on-call support rotation participation). Applications include, but are not limited to, security applications, GIS platforms, and engineering applications.

• Troubleshoot system-related issues and ensure timely resolutions - taking steps to resolve, document triage efforts, and close tickets in a timely manner
• In partnership with business units, assess system and software performance and identify key areas for improvement.
• Influence technical product strategy, direction, and goals by understanding business/technical context and working with product and project teams to translate those into technical solutions
• Develop system documentation, workflows, and training materials as appropriate and leverage lessons learned by applying them to our products and ways of working.
• Ensure application, platforms and systems comply with security standards, internal policies and external regulations.
• Stay up-to-date with emerging technologies and best practices, including attending conferences when required / recommended.
• Participate in change control processes and evaluate the impact of changes and ensure proper testing before deployment.
• Support database management, integration efforts, and application configurations

Additional Responsibilities:

• Perform other job-related duties as assigned
• Storm role duties as assigned

Education and Experience Required:

• Bachelor’s Degree and 3+ years of relevant experience required

Preferred Qualifications:

• Experience with providing technical support and maintenance for applications hosted on-premises and in cloud environments, including troubleshooting, upgrades, and performance monitoring
• Experience working in environments with regulatory or compliance requirements (e.g., NERC CIP,)
• Hands-on experience supporting GIS platforms (e.g., ESRI ArcGIS)
• Familiarity with physical security systems or engineering applications

• Knowledge and experience relational database management systems, including but not limited to Oracle or MS SQL Server
• Experience with one or more programming languages (Python, C#, Java, Visual Basic, Arcade, etc.)

Skills/Abilities:

• Ability to build and support relationships with key users, leadership, and suppliers.
• Strong documentation and communication skills for technical and non-technical audiences.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.