Technical Support Specialist
Our client, a leading Technology company, is seeking a Part-Time Technical Support Specialist in Philadelphia, Pennsylvania. This position is ideal for individuals with experience in providing technical assistance and support related to computer systems, hardware, and software. You will troubleshoot issues, document solutions, and ensure customer satisfaction.
The Technical Support Specialist will play a crucial role in maintaining the functionality of our client's systems and providing valuable feedback on improvements. This role requires good communication skills and the ability to work in a fast-paced environment. Become a part of a team that values innovation and customer service.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems and applications
- Diagnose and resolve technical hardware and software issues
- Document internal procedures and troubleshooting guides
- Install and configure computer systems and applications
- Manage user accounts and permissions as needed
- Communicate effectively with users to understand their concerns
- Assist in training users on software and systems features
Requirements
- Associate degree in Information Technology or related field preferred
- Minimum 1 year of experience in a technical support role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite and Windows operating systems
- Ability to work independently and in a team environment
Benefits
- Flexible part-time work schedule
- Opportunity for advancement within the company
- Access to ongoing training and development programs
- Health and wellness benefits
- Collaborative and supportive team culture
- Paid time off and holidays prorated for part-time employees
Job Type: Part-Time | Work Type: On-Site | Industry: Information Technology | Experience: Associate
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