Elevate Patient Experiences as a Representative with Us!

Job Description

Job Description

Greater Philadelphia Health Action, Inc. (GPHA), a non-profit organization that was founded in 1970, is hiring Full-time Patient - Centered Representative Monday through Friday, 8:30 AM to 5:00 PM, at multiple locations:

• Carl Moore Health Center, 1401 S. 31st St. Phila., PA 19146
• Chinatown Medical Services, 432 N. 6th St. Phila., PA 19123
• Frankford Ave Health Center, 4500 - 4510 Frankford Ave. Phila., PA 19124
• Hunting Park Health Center, 1999 W. Hunting Park Ave. Phila., PA 19140
• Southeast Health Center, 800 Washington Ave. Phila., PA 19147
• Woodland Ave Health Ave, 5000 Woodland Ave. Phila., PA 19143

Candidates must obtain a high school diploma (or GED) and at least (2) years’ experience in a health care setting or a combination of certificates relative to the Registration Assistant/Front Desk position. Comprehensive knowledge of insurance policies, medical terminology, and anatomy is preferred; knowledge of HMO/managed care practices is preferred; fundamental understanding of patient/provider scheduling modules is required; excellent typing and telephone skills are required. Able to interact with people compassionately and effectively while gathering necessary information, making independent decisions, and working well with others. Bilingual is desired but not required.

Specific Responsibilities and duties include Completing the patient registration and scheduling process accurately and promptly using the Electronic Practice Management (EPM) System. Ensure patients' demographic, financial, and insurance information is entered and updated accurately and swiftly. Manage daily appointment schedules efficiently and review them regularly. The Patient-Centered Representative also operates the paging/telephone system as needed; Greets and provides direction/information to patients, visitors, guests, and sales representatives professionally and cordially; Attends all mandatory staff development/training sessions and staff meetings; Enters and updates patient's demographic information accurately and timely; and perform other duties as assigned by the supervisor.

GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and Free Malpractice Insurance...and many positions have Flexible, Hybrid or REMOTE WORK Schedules.

At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.

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