Services Engagement Expert

Requisition ID: 429646
Work Area: Consulting and Professional Services
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF-2

Original Posting Date: 06/30/2025

Job Title: Services Engagement Expert

Location: Newtown Square, PA

Work Model: Hybrid Work Model

Purpose and Objective:

SAP America, Inc. seeks a Services Engagement Expert at our Newtown Square, PA location to lead Premium Engagement program.

Expectations and Tasks:

Lead analysis of customer situation requirements, including business requirements, program project, IT, transformational, architecture, development, infrastructure, and operational topics. Lead engagement planning of Premium Engagement services to customer situation requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams. Lead engagement quality and execution of Premium Engagement services, including governance, top issue escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery. Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business Administration or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business Administration or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve five (5) years in the following:

• Functional experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies;

• S/4 HANA or SAP ERP;

• Lead design, implementation, and change management projects;

• Facilitation, negotiation, and de-escalation;

• Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops; and

• Engagement planning of SAP services to customer requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams.

Travel: Position requires up to 80% domestic and international travel to various and unanticipated client sites.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy .

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency : The annual base salary range for this position is $125,611 - $206,640. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $151,900 - $258,300 . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .