Dual Unit General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development

Nudy's Cafe is a local, family owned & operated business. The Customer Journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family-friendly environment. We currently operate in 15 locations across Chester, Montgomery, and Delaware Counties. We anticipate future growth throughout local markets as we continue the search for additional locations.

We are actively recruiting for a full-time DUAL UNIT General Manager to lead and manage 2 locations. Our dual unit general managers are exceptional leaders who excel in both teamwork and operational excellence. They oversee all aspects of daily restaurant operations, including the kitchen, dining areas, counter and togo business, while also managing inventory, training, labor costs, and staffing. The General Manager sets the tone for the restaurants, fostering confident and capable assistant managers, shift leaders and team members. As a Senior-level manager, you must be well-versed in both front- and back-of-house operations, ensuring the restaurant maintains its outstanding reputation for service and food in their territory. You will be responsible for delivering high-quality detailed customer experience. You will directly manage and motivate the staff to provide Nudys Promise to each and every guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards all while working with a great team!

Key Responsibilities

• Operations Management
  
  • Coordinate daily restaurant operations in both units
• • Maximize restaurant sales while maintaining high guest satisfaction
• • Ensure smooth daily operations and uphold all restaurant standards
• • Be accessible for business-related inquiries, even outside of working hours
• • Adhere to and ensure execution of all opening, ongoing, and closing procedures
• • Maintain company efficiency goals (Drinks under 2 minutes, Food in 8 minutes or less, 30-minute total guest experience.)

o Understand and deliver on the Customer Journey

o Respond swiftly & accurately to customer concerns

o Accountability for taking initiative, being people focused and result oriented

• Inventory & Supply Management
  
  • Regularly review product quality
• • Manage and oversee inventory (Paper goods, Food products, Coffee & tea supplies, Front-of-house supplies (register paper, printer ink, gift cards, etc.)
• • Ensure daily completion of temperature logs for coolers
• Staffing & Leadership
  
  • Interview and recommend quality candidates for hire
• • Continuously manager, train and coach, all employees, shift leaders and assistant managers to ensure consistency in food preparation, customer service practices & side work schedules.
• • Oversee weekly staff scheduling for 2 units (Manager, Shift Leader, BOH, FOH, 7 Shifts software experience preferred)
• • Maintain open communication among management and team members
• • Ensure efficient service and order accuracy
• • Utilize Progressive disciplinary action following company policies
• • Work hands-on in both the kitchen and dining areas as needed
• • Conduct annual performance reviews for all staff
• Restaurant Cleanliness & Compliance
  
  • Monitor and maintain cleanliness of kitchens, dining rooms, and service areas
• • Oversee proper portioning and food presentation
• • Ensure accurate food prep, labeling, and rotation
• • Maintain dishwashing area cleanliness and supply levels

Position Requirements Essential Skills & Qualifications

• Strong background in restaurant operations, food service, and cost control (5+ years multiunit salaried restaurant management)
• Proven ability to lead, motivate, and coach teams
• Ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change
• Ability to instill a sense of urgency in the team and maintain high performance standards
• SERV Safe Certified
• Effective leader and motivator, willing to step in and assist wherever needed
• Goal-driven with a focus on personal and professional development
• Highly organized, able to manage multiple projects simultaneously
• Strong people skills with the ability to train and inspire team members
• Open Availability for scheduling

Benefits:

• Industry leading work life balance- No Nights
• Ability to earn comp days
• Company Subsidized Medical Benefits
• Dental Benefits
• Paid Vacation
• Sick Days
• Bereavement Leave
• Day Shift Only
• Shift Meal
• Flexible Schedule

Join us to deliver the Nudy's Promise that our community has been enjoying for decades!

Nudy's Cafe Promise:

I'm honored to be part of the community and welcome you and your family to Nudy's Cafe. We are dedicated to providing a handcrafted, neighborhood dining experience. Thank you for choosing us. Our promise is to make you feel welcome, nourished and excited about coming back because of our excellent service and freshly-made great food. I take my promise very seriously, as I learned the business from my father's restaurant in Villanova, Pa at 12 years old and have owned and been operating my own restaurant Nudy's Cafe since 1979.
This is the only business I've ever known. It's literally in my blood, and I still have the same love and passion for making people feel as special as I watched my father do as a young boy. I promise! - Ray Nudy