Software Engineer - Associate

UPMC is hiring a Software Engineer- Associate to join their team. The hiring manager is looking for someone who has PCCE Platform and Application Support and technical troubleshooting and infrastructure knowledge. If you are a team player and looking for an opportunity that offers growth and opportunity, APPLY NOW!

Work Location: Hybrid/on site as needed at Quantum Building 1 Hot Metal Street Pittsburgh, PA

Work Hours & Shift: 8am – 4:30pm M-F 40 hrs. per week with On Call Rotation

Purpose:
Under the direction of management and more senior members of the team, the Software Engineer – Associate will contribute to the overall Software Development Life Cycle (SDLC) by completing assigned projects and tasks by meeting established quality measures. The focus of this position will be to reach a competent level of the technology stack.

Responsibilities:

• Supports the design, development, and maintenance of Cisco PCCE-based contact center solutions by assisting with configuration, scripting, troubleshooting, and integration tasks under the guidance of management and senior engineers
• This role is responsible for following established standards, collaborating with cross-functional teams, and continuously learning to build competency in the Cisco PCCE technology stack.
• Application Development Cycle – Show fundamental knowledge of application development cycle.
• Security – Show fundamental knowledge and the ability to learn secure coding processes and writing, accessing, and following established security protocols.
• Troubleshooting – Show the ability to resolve basic issues and offer input on issue resolution.
• Quality – Follow established coding standards. Submit code for review and deliver quality, unit test code.
• Design – Follow established design patterns and has awareness of user experience standards. Responsible for individual components of design.
• Integration – Responsible for less complex components of integration within a module.
• Documentation – Create basic technical documentation.
• Project Management – Has ownership in success of projects. Responsible for estimating and delivering on individual task within project.
• Communication – Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Interactions with Others – Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
• Self-Development – Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
• Software Solutions – Develop, validate and implement software solutions based on customer requirements, Enterprise architecture standards and defined project designs.