A&H Product Development & Implementation Specialist
Facilitate the marketing of Accident & Health insurance programs by providing product delivery support. Support process, metrics, and systems designed to streamline product delivery and customer service. Support special projects, development initiatives and area functions. Provide technical support for A&H implementation processes and support compliance operations. This role is based in Philadelphia, PA, and reports to the AVP of Implementation & Production Support.
Major Duties and Responsibilities
- Collaborate with the other areas of Accident & Health (ex: Underwriting, Product Management, Sales, Finance, etc.) to support ongoing revisions and expansion of A&H product offerings.
- Prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
- Review advertising to ensure compliance with advertising regulations and product/program definition. Maintain advertising review standards and control functions consistent with state laws.
- Play an active role in educating internal and external business partners to improve quality and compliance of new case and renewal business.
- Research and respond to inquiries from regulators, clients, external business partners and company personnel related to product definition, regulation or market conduct.
- Work with corporate areas to coordinate and support product filings.
- Implement business practice guidelines as required by corporate and regulatory directives.
- Support design and manage implementation of product-related publications, tools and systems for internal and external business partners.
- Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication and demonstrating creative problem solving.
- Exercise judgment that consistently promotes the company's earnings, growth, quality, revenue and expense objectives while minimizing the risk of non-compliance.
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