Art Museum Drive Attendant

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

Through the personal exchange and informed interactions with our visitors, Visitor Experience creates an environment of welcome and belonging, offering ideas to visitors to help everyone feel comfortable and enjoy their time at the museum.

Drive Attendants are a team of museum employees who strive to deliver consistently positive parking, arrival, and departure experiences. They proactively provide exceptional, empathetic, and responsive service that enhances the overall visitor experience for all visitors to the museum and pedestrians around the museum.

Schedules vary; weekend, holiday, and some evening availability required

Specifically, you will:

• Greet, escort, assist, and direct vehicle and pedestrian traffic at the museum entrances and along Anne d’Harnoncourt Drive.
• Demonstrate a proactive approach to serving both visitors and those passing by, welcome people to the museum, and provide assistance when needed.
• Maintain a visible presence at all times to ensure safe passage of pedestrians by providing alerts to vehicles and buses as necessary to slow or stop traffic.
• Responsible for the relay of buses to ensure a smooth arrival and departure process for adult and school groups.
• Responsible for maintaining traffic flow for drop-off and pick-up from museum entrances.
• Provide information about transportation, area attractions such as shopping and dining, and general guidance as needed.
• Assist visitors making payments on all pay-on-foot machines and process payments for parking fees in the parking office.
• Assist in updates and monitoring the parking system database; maintain parking system hardware and report any malfunctioning equipment.
• Calmly, courteously, and professionally respond to visitor concerns and complaints; take actions to help resolve or refer to managers as needed; record details and refer unresolved customer grievances to Visitor Services Management.
• Complete daily opening and closing tasks.
• Cross train in all other areas of the Visitor Experience and perform other position related duties as assigned.

Your background and experience include:

• Excellent customer service skills with a desire to foster relationships with members and visitors
• Ability to stand for long periods of time outdoors with exposure to weather during all seasons
• Previous cash handling experience
• Computer skills
• Ability to multi-task and work in a fast-paced environment

Position and Compensation Details

• The hourly rate for this position is $18.00.
• This position is Part-Time, Non-Exempt, and 21 hours per week.
• This position is part of the AFSCME Local 397 bargaining unit.
• This position reports to Art Museum Drive Supervisor
• This position is required to be performed fully onsite at Philadelphia Museum of Art locations.
• Physical requirements:
  • Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
  • Ability to move up to 40 pounds
  • Ability to remain stationary for long periods of time
  • Ability to work outside in the elements throughout the year
• Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
• Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
• Maintains confidentiality.
• Adheres to all museum protocols, procedures, rules, and policies.

Application Timeline

Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees including:

• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.