Patient Services Representative

Company Overview

Tri-Century Eye Care, PC is a leading provider of comprehensive eye care services, formed from the merger of Tri-County Eye Physicians & Surgeons and Century Eye Care. Our dedicated team of ophthalmologists and optometrists utilizes state-of-the-art technology to deliver exceptional medical and surgical eye care for patients of all ages.

Summary/objective

We are seeking a dedicated and detail-oriented Patient Services Representative to join our team. In this role, you will manage patient interactions, appointment scheduling, insurance verification, and medical records, ensuring a smooth and professional experience for all visitors. If you have strong customer service skills and thrive in a fast-paced healthcare environment, we'd love to hear from you!

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Patient Interaction - Greet and check in patients, ensuring a welcoming experience.
• Appointment Management - Schedule, confirm, and reschedule patient visits.
• Insurance & Billing - Verify insurance details, process payments, and handle billing inquiries.
• Medical Records Maintenance - Update and manage electronic medical records (EMR) accurately.
• Communication & Coordination - Act as a liaison between patients, medical staff, and insurance providers.
• Customer Service - Address patient concerns, provide information, and ensure satisfaction.
• Administrative Support - Perform clerical tasks such as filing, faxing, and document management.
• Ancillary Testing - Administering visual field testing and auto refractions( Bristol/Langhorne Offices only )

Competencies

• Communication Skills - Ability to interact professionally with patients, medical staff, and insurance providers.
• Customer Service - Providing a welcoming and supportive experience for patients.
• Multitasking & Time Management - Handling multiple responsibilities efficiently in a fast-paced environment.
• Problem-Solving - Addressing patient concerns and resolving scheduling or billing issues.
• Attention to Detail - Ensuring accuracy in patient records, insurance verification, and appointment scheduling.
• HIPAA Compliance - Understanding and following patient privacy regulations.
• Medical Terminology - Familiarity with healthcare terms to assist patients effectively.
• Electronic Medical Records (EMR) Proficiency - Managing patient data using EMR systems.

Supervisory responsibilities

N/A

Work environment

The Patient Services Representative role at Tri-Century Eye Care takes place in a fast-paced ophthalmology practice, requiring both administrative and patient-facing responsibilities. This position involves:

• Medical Office Setting - Working in a professional eye care clinic, assisting patients and medical staff.
• Patient Interaction - Engaging with patients in-person and over the phone to schedule eye exams, verify insurance, and answer inquiries.
• Administrative Duties - Managing electronic medical records (EMR), handling payments, and maintaining accurate documentation.
• Collaborative Teamwork - Working closely with ophthalmologists, technicians, and office staff to ensure a seamless patient experience.
• Desk-Based & Active Tasks - A mix of computer-based administrative work and direct patient assistance.
• Compliance & Confidentiality - Adhering to HIPAA regulations and maintaining patient privacy.
• Variable Hours - Includes weekday shifts, one evening per week, and occasional Saturday morning shifts.

Physical demands

The Patient Services Representative position involves a combination of administrative tasks and direct patient interaction in a medical office environment. Physical requirements include:

• Prolonged periods of sitting and standing while assisting patients and performing clerical duties.
• Frequent walking throughout the office to coordinate with staff and escort patients.
• Manual dexterity for handling medical records, operating office equipment, and processing payments.
• Occasional lifting of office supplies, small medical devices, and patient-related materials (typically under 25 lbs).
• Clear verbal communication for patient interactions, phone support, and coordination with medical professionals.
• Visual acuity to review documentation, insurance information, and appointment schedules with accuracy.
• Ability to multitask effectively in a fast-paced ophthalmology practice, ensuring a seamless patient experience.

Travel

This position requires travel between two office locations, based on the employee's designated home office:

• Employees based in Southampton, PA will also travel to New Britain, PA as needed.
• Employees based in Bristol, PA will also travel to the Langhorne, PA office.

Reliable transportation is required to ensure timely arrival at assigned locations. Travel between offices may be necessary for staff meetings, training, or coverage needs.

required

Required education and experience

• High school diploma or equivalent.
• 1+ years of experience in a medical office, healthcare administration, or customer service role.
• Proficiency in basic office software.
• Strong communication and organizational skills to manage patient interactions and administrative tasks.

Preferred education and experience

• Coursework or a certification in healthcare administration, business, or a related field.
• 2+ years of experience in a medical office or ophthalmology practice.
• Familiarity with insurance verification, medical billing, and HIPAA compliance.
• Experience working in a fast-paced, multi-location healthcare setting.

Work authorization/security clearance requirements

Candidates must be legally authorized to work in the United States.

Additionally, selected candidates must undergo a background check as part of the hiring process.

Affirmative Action/EEO statement

Tri-Century Eye Care is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, disability, age, genetic information, or any other protected status under applicable laws.

If you are passionate about providing exceptional patient care and want to be part of a dynamic team at Tri-Century Eye Care, we encourage you to apply today!

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 35 - 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person