Scheduling Specialist, Associate

UPMC
Pittsburgh, PA
Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of the Quantum One Building in the South Side of Pittsburgh and is work from home after training. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! **Responsibilities:** + Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary. + Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries. + Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtain, verify, and correct registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests. + Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient. + Document all actions taken on a patient account. + Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs. + HS Diploma or equivalent + 1-year general customer service experience **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**
Posted 2025-11-20

Recommended Jobs

Property Condition Assessor - MEP Building Systems

CBRE
Harrisburg, PA

Property Condition Assessor - MEP Building Systems Job ID 247461 Posted 19-Nov-2025 Service line PJM Segment Role type Full-time Areas of Interest Consulting, Engineering/Maintenance Location(s) Remot…

View Details
Posted 2025-11-20

Environmental engineer

ClevelandCliffs Steel, LLC
Coatesville, PA

Reference #: R11339 The Environmental Engineer plays a critical role in ensuring the plant's adherence to environmental regulations and standards. This position is responsible for conducting inter…

View Details
Posted 2025-11-18

Senior business analyst client technology tax assistant director

EY
Philadelphia, PA

Senior Business Analyst, Client Technology (Global Tax Platform) (Assistant Director) (Multiple Positions) (1653322), Ernst & Young U.S. LLP, Philadelphia, PA. Review evaluations of business…

View Details
Posted 2025-11-18

Automation Engineer

Mangrum Career Solutions LLC
Butler, PA

Job Title: Automation Engineer Location: Butler County, PA (Candidates must reside within an hour commute, no relocation provided)) Position Overview: We are seeking a motivated and skilled in…

View Details
Posted 2025-10-27

Food Service Supervisor

Elior North America
Pittsburgh, PA

Job Reference Number: 35494 Employment Type:  Full-Time ,  Onsite   Segment: Healthcare Brand: Cura-Hospitality State: Pennsylvania (US-PA)    The Role at a glance: We …

View Details
Posted 2025-11-20

Tool & Die / Mold Maker

Cannonball Recruiting LLC
New Freedom, PA

Tool & Die / Mold Maker Pay: $25-38/hr (based on experience level) Shift: Days Description: ~ The Tool & Die/Mold Maker will support Product Manufacturing by constructing and repairing mo…

View Details
Posted 2025-11-13

Dedicated Class A Driver

RJK Logistics
Pittsburgh, PA

We are currently seeking CDL Class A Drivers to run HOME Weekly freight.  We value your time and show it by offering 24/7 dispatches and support.  Maximize your earning potential with one dedicated cu…

View Details
Posted 2025-11-21

Youth Soccer Coach

Super Soccer Stars
Philadelphia, PA

WHO WE ARE: Soccer Stars Bucksmont & Mainline are the area's most popular youth educational soccer programs! Backed by over 20 years of experience, we teach the FUNdamentals of soccer using positive…

View Details
Posted 2025-10-23

Part-Time Cafeteria Workers (4 hours/day)

FREEPORT AREA SCHOOL DISTRICT
Freeport, PA

Part-Time Cafeteria Workers – Freeport Area School District. Starting hourly wage rate of $12.75. NO PRIOR EXPERIENCE NECESSARY. Benefits including eligibility to participate in the PA state reti…

View Details
Posted 2025-11-21

DRC Customer Success Intern - OVIP

Oracle
Harrisburg, PA

**Job Description** This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. US Veteran transiti…

View Details
Posted 2025-11-20