Technical Analyst

Job Description

Job Description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Technical Analyst for our IT Corporate Applications department who will plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions. This individual will apply working communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. This position will be asked to serve as a liaison between IT groups, users and vendors.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Maintains a high level of confidentiality and a professional demeanor and approach in the performance of duties.
• Independently define problems/situations and design system changes or procedures to satisfy requirements.
• Independently develop solutions of intermediate complexity utilizing tooling solutions or other technology concepts (e.g. stored procedures, java script, et.al.)
• Research routine user problems and solve them by modifying the existing system when the solution follows clear precedent.
• Plans and works on varied information systems assignments. Monitors the work of a segment of a major project or an entire project of lessor complexity and importance.
• Perform advanced testing (security, stress, integration, compatibility, etc.) of multi-system solutions and enhancements.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Assist in the planning, design, development, and deployment of new applications and enhancements to existing applications.
• Ensure compatibility and interoperability of in-house computing systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Independently perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions and conduct post-implementation reviews.
• Maintain a working knowledge of automation products and services, as well as business analysis best practices.
• Maintain knowledge of IT's strategic initiatives and assist in identifying potential system-related solutions. Draft specifications and/or develop solutions for those initiatives.
• Represent IT in dealing with internal business partners. Represent GIG in discussions and negotiations with various external business partners.
• Serve as a liaison between IT, users and vendors.
• Provide orientation and training to end users for all modified and new systems.
• Assists in establishing standards, guidelines and procedures for maximizing system performance.
• Maintains project tracking information and reports progress to the project leader.
• Takes advantage of opportunities for professional growth and continued education.
• Performs other duties, interdepartmental and intradepartmental, as assigned.
• Communicates regularly with the immediate supervisor concerning:
  1. Project status, issues, or problems.
  2. Status of personal goals.
  3. Issues regarding technology and the effect on GIG.

Additional Functional Considerations:

• Review coding logic, participate in code reviews, and code solutions.
• Work with developers to create system designs that meet the needs of the stakeholders.

What We’re Looking For

• Bachelor's Degree in the field of computer science, information science, management information systems, or business administration.
• A minimum of 3 years experience working in an insurance systems with proven knowledge of MGA’s, brokerage, retail, and/or carrier operations.
• Working knowledge of insurance company and agency operations.
• Working technical knowledge of multiple programming languages, integration concepts, logic rules and data structures.
• Extensive experience with core software applications, including client-server and browser-based applications.
• Working knowledge of systems analysis techniques.
• Working knowledge of system impacts, both upstream and downstream, as it relates to a system change.
• Working knowledge of agency management systems and their functions.
• Ability to conduct research into system(s) issues and product(s) as required.
• Working knowledge of relational databases with the ability to independently create queries of advanced complexity.
• Working knowledge of performance, security and data transfer tools as it relates to software development (e.g. load balancing, user and system authentication, web services, batch jobs, stored procedures, etc.…).
• Working knowledge of mid-range and server platforms, the use of networks and personal computer technologies.
• Proven knowledge of advanced Microsoft Excel skills (e.g. complex formulas, pivot tables, etc.…)
• Must be able to communicate with a wide variety of people at all levels (both internal and external) in a highly effective manner using reading, writing, speaking, and listening skills.
• Must be detailed oriented, self-motivated, willing and able to meet strict deadlines.
• Must be flexible and adaptable, dealing with changing priorities, matrix management and responsibilities and accountabilities which may blur during any given assignment.
• Desire to maintain and expand level of technical and professional demeanor.
• Analytical ability to develop and promote solutions to problems involving information systems independently.
• Must be able to gather and convey business requirements to business representatives, system vendors and other areas of the IT department.
• Must possess necessary project management skills to lead projects.
• Must approach problem solving in a logical, deductive thinking process to find solutions.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10