Scrum Master - ServiceNow Transformation Team

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Scrum Master within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ or Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking an experienced Scrum Master to support an ongoing ServiceNow transformation initiative. This large-scale program spans multiple agile teams and continues to evolve as the organization modernizes its service management capabilities.

This role will focus specifically on the IT Asset Management (ITAM) domain, supporting a mature, fully formed agile team and ensuring delivery excellence in a fast-paced environment.
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Key Responsibilities

• Serve as Scrum Master for the ITAM crew, with potential to support up to two crews as the program scales
• Lead and facilitate all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
• Partner closely with Product Owners, BSAs, QEs, and other team members to ensure alignment, transparency, and delivery of sprint goals
• Coach the team on Agile and Scrum best practices, fostering continuous improvement and high performance
• Remove impediments and manage dependencies across teams within the broader ServiceNow transformation
• Ensure work is well-tracked and visible using Jira and Confluence
• Promote strong collaboration across IT and business stakeholders

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Team & Domain Focus

• The ITAM team ensures that technology assets required to deliver services are properly controlled
• Maintains accurate, reliable asset data, including configuration details and relationships between assets
• Supports informed decision-making by ensuring asset information is available when and where needed
• Team composition includes BSAs, Product Owners, and Quality Engineers (fully staffed and established)

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Required Qualifications

• Proven experience as a Scrum Master on complex, fast-paced initiatives
• Strong Agile and Scrum expertise with the ability to confidently lead established teams
• Highly organized, proactive, and adaptable
• Hands-on experience with Jira and Confluence
• Excellent facilitation, communication, and stakeholder management skills

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Preferred Qualifications

• Scrum certification (CSM, PSM, or equivalent) strongly preferred
• Experience working on ServiceNow implementations or transformations is a plus
• Familiarity with IT Asset Management (ITAM) concepts or IT service management environments

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.
Ensures team adherence to Agile principles. Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Agile Methodology, Customer Solutions, Information Management, IT Asset Management (ITAM), Leadership, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing, Team Collaboration

Competencies Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Pay Transparency
Base Salary: $55,000.00 – $140,300.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window
Generally, this opening is expected to be posted for two business days from 03/16/2026, although it may be longer with business discretion.

Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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