Occupational Health Collections Specialist

: The responsibilities of this job include, but are not limited to, the following:

• Reviewing the status of accounts for Occupational Health clients as assigned;
• Conducting outreach to Employer, Insurance Company, Third Party Administrators (TPAs), and Patients via telephone to determine current status of claims and the steps necessary to fulfill reimbursement;
• Ensuring courteous and professional communication with all parties;
• Accurately documenting collection efforts and following up to ensure outstanding accounts are worked completely and in a timely manner;
• Working with the Occupational Health Department to ensure information gathered in the collections process is properly updated onto Industrial Client (IC) accounts as appropriate;
• Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately and proper notifications are made to appropriate parties;
• Processing credit card payments while ensuring all compliance protocols are adhered to;
• Ensuring all productivity goals are achieved on a consistent basis;
• Adhering to all policies and procedures;
• Responsible for operating, using, and maintaining office equipment as trained.

The responsibilities of this job include, but are not limited to, the following:

• Employee must be 18 years of age or older;
• High school graduate or equivalent;
• Experience working in outbound call center preferred;
• Knowledge of Accounts Receivable collections, Occupational Health Services, and Workers' Compensation preferred;
• Excellent oral and written communication skills required;
• Ability to prioritize and handle multiple tasks;
• Self-starter with the ability to work independently and achieve productivity goals;
• Computer skills required, including Microsoft Office Applications;
• Basic math and analytical/problem solving skills;
• Must be able to sit for long periods of time (4-7 hours at a time).