Service and Repair Technician II

Roles & Responsibilities

Essential Job Functions

• Performs wiring / assembly of subassemblies of serviced end item products.
• Generates and executes upon formal test protocols and reports.
• Sets up and operates test equipment and records measurements.
• Provides process/test method training to new hire technicians.
• Investigates, confirms original complaint to sub-assembly root cause analysis and properly documents the repairs of returned devices for service, per corporate standards and local procedures.
• Provides options for repairs to customer service center via accurate repair estimating.
• Interfaces with Field Assurance to accurately document an evaluation to root problem cause determination as reported in the Service Management and Complaint handling systems.
• Participates in the development of local procedures and documentation for equipment repair.
• Supports production/ Service Quality Engineer with diagnosing potential new failure modes with manufactured equipment returned for Out of Box failure analysis.
• Identify any negative trends for the devices serviced.
• Will assist in the support of Quality and Regulatory, to ensure systems are in compliance with all internal and external guidelines.
• Maintains working knowledge of company policies and procedures, ISO and FDA requirements.
• Back-up technical support when needed for customer issues.
• Other duties as assigned.

Experience Required

Basic Qualifications

• An Associate degree in electronic engineering technology with 5 years related experience in a comparable discipline.
• Medical Device or Biomedical Engineering experience a plus.
• Requires demonstrated ability to interpret and comprehend specifications, procedures, and use of hand tools.
• Must be able to prepare and maintain appropriate documentation related to the product servicing.
• Writing skills sufficient to write technical reports, the process taken toward resolution, and results.
• Ability to analyze and evaluate data and recommend actions
• Knowledgeable in troubleshooting electronics and hydraulic circuits mandatory
• Able to coordinate test protocols
• Ability to work with minimum supervision
• Able to communicate technical solutions to customers
• Ability to read and understand electrical schematics
• Keyboarding and Computer skills: Word, Excel, PowerPoint

Skills & Certifications

Additional Desirable Qualifications Skills and Knowledge

• Independently coordinates assignments
• Performs job with limited supervision
• Technical Competence
• Team member
• Task/Result Oriented
• Performs job with accuracy and attention to detail

Physical Demands

• While performing the duties of this job, the Associate is regularly required to stoop, kneel, or crouch, stand, walk, sit, and use hands to lift and manipulate objects, tools, controls, and office equipment.
• The Associate is required to comprehend and communicate professionally.

Work Environment

• While performing the duties of this job, the Associate may be in an office, open cubicle, and/or manufacturing environment.
• Candidate must be able to work in a team-oriented, fast-paced environment.
• Client is an equal opportunity employer that values and actively seeks diversity in the workforce.

Eligibilities & qualifications

• An Associate degree in electronic engineering technology