Customer Allocations Lead

Job Title: Customer Allocations Lead
Location: Hershey, PA
Type: Contract 9-12 months
Contractor Work Model: Hybrid

Responsibilities

• Own the end-to-end allocation process when customer demand exceeds available supply.
• Serve as the central point of coordination across Customer Supply Chain, Sales, IDP/Customer Planning, and senior leadership.
• Ensure limited inventory is allocated in a disciplined, transparent, and commercially sound manner.
• Balance analytical rigor, operational execution, and stakeholder decision making.
• Evaluate allocation requests initiated by Sales or Customer Supply Chain when demand exceeds supply.
• Develop data-backed allocation recommendations for leadership decision.
• Ensure allocations are used sparingly and intentionally, based on leadership guidance.
• Analyze demand signals, customer forecasts, inventory positions, production constraints, and distribution center availability to inform decisions.
• Quantify risks such as customer distribution loss, promotional fill shortfalls, in stock deterioration, and downstream case fill impacts.
• Build and maintain allocation workbooks and scenarios for decision making.
• Oversee accurate and timely entry of allocations into S/4 and supporting systems.
• Ensure allocation changes, extensions, and customer-specific adjustments are correctly reflected and communicated.
• Manage allocation timelines to align with production ramps, resets, and promotional windows.
• Serve as the connective tissue between Sales, Customer Supply Chain, and Customer Planning teams.
• Support leadership forums with clear allocation insights and implications.
• Identify root causes driving allocation volume and partner with teams to reduce future needs.
• Contribute to process simplification, automation opportunities, and broader Customer Data Integration initiatives.
• Support training and enablement on allocation processes, templates, and best practices.

Requirements

• Minimum 5 years of experience in the industry.
• Strong analytical and financial acumen, understanding demand, supply, and scenario tradeoffs.
• Ability to operate calmly under pressure with senior stakeholders and urgent customer needs.
• Deep understanding of customer prioritization, supply chain flows, and execution constraints.
• Highly organized with strong attention to detail in fast-moving, high-impact decisions.
• Excellent written and verbal communication skills, especially in escalation scenarios.
• Proficiency in Excel fundamentals (pivot tables, data analysis, etc).
• Experience pulling data and analyzing to make recommendations.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #706-IT York