MIM - Analyst - Client Service Operations

Requirements

Description and Requirements

The Opportunity

Based in Whippany, New Jersey, MetLife Investment Management (“MIM”) is one of the largest institutional investors and asset managers in the world, with over $740 billion in combined managed assets. MIM has been ranked a “Best Places to Work in Money Management” by Pensions & Investments for five consecutive years and has consistently generated superior returns for both policyholders and shareholders. The enterprise has more than 850 dedicated professionals with experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including private equity and real estate. Visit us at to learn more.

The successful Analyst will be a member of the Public Fixed Income (PFI) & Active Equity Client Service Operations team within MetLife Investment Management (MIM), MetLife, Inc.’s institutional investment management business. MIM provides investment management services primarily to institutional clients across a broad range of asset classes.

This role offers the opportunity to gain hands‑on exposure to client onboarding and offboarding, operational change management, and client reporting within a global asset management organization. The Analyst will work closely with internal partners and external clients and must be comfortable communicating with a variety of stakeholders. The position requires strong attention to detail, sound judgment, and a client‑centric mindset, as well as the ability to operate effectively in a fast‑paced, deadline‑driven environment.

Key Responsibilities

• Support and help lead client onboarding and offboarding for Separately Managed Accounts (SMAs) and Fund Investors across Public Fixed Income and Active Equity products.
• Assist in managing client‑driven change initiatives, including investment guideline updates, strategy modifications, and custody transitions.
• Respond to day‑to‑day operational client inquiries and ensure timely, accurate resolution.
• Act as a client advocate by understanding operational requirements and contributing to positive and consistent client experience.
• Prepare, review, and deliver accurate client reports within established deadlines.
• Participate in Operational Due Diligence, client questionnaires, and client‑led audits.
• Contribute to projects and initiatives focused on operational efficiency, process improvements, and best practices.

Required Qualifications

• Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
• 0–2 years of relevant experience in the Financial Services or Investment Management industry, preferably with exposure to Public Fixed Income.
• Strong written and verbal communication skills with a high level of attention to detail.
• Excellent time management and organizational skills, with the ability to manage multiple priorities simultaneously.
• Ability to thrive in a fast‑paced, dynamic environment.
• Collaborative mindset with the ability to coordinate across multiple teams and projects.
• Willingness to support business leaders on ad‑hoc operational initiatives as needed.

Preferred Qualifications

• Experience supporting client onboarding and change management for SMAs and fund vehicles (including CITs and LPs) is a plus.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with advanced Excel functions and Power BI is a plus.
• Experience with Aladdin, Salesforce, and/or client reporting platforms is preferred.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

#MIM

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $70,000 - $80,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$70,000 - $80,000