Manager IT Project Delivery

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit

Job Summary:
Provides leadership and coordination for the activities of the Enterprise Program Office (ePMO) and IT Delivery Team. This position will lead a team of project managers, program managers, delivery analysts and testers to define and execute projects. This includes project planning and project execution within budget and committed delivery timeframes. This position will communicate directly with internal and external customers to define technical requirements, a delivery plan and schedule, and provide status updates. The Manager will be responsible for developing, communicating, and implementing project plans to drive Shentel teams to meet business expectations and project delivery dates. This position is also responsible for the management and success assurance of multiple direct reports in a team environment including individual development, team building strategies, and conflict resolution.

Duties and Responsibilities:

• Responsible for leading ePMO projects and programs for the organization including, but not limited to, acquisition or merger integrations, large change projects, and all IT Delivery efforts
• Proactively work with senior leaders to develop and prioritize a portfolio of projects that will help deliver on Shentel goals
• Lead and develop team to project manage delivery of projects for business.
• Develop project plans and schedules including all deliverables from business.
• Work internal departments to obtain deliverable commitments, solve problems, and develop corrective action plans as necessary to meet project goals and project due dates.
• Recognize the critical path, constraints, and task dependencies of a project.
• Develop and prioritize processes, plans, schedules, and risk strategies to meet project milestone and timelines.
• Proactively communicate project plans, schedules, and updates to internal and external customers.
• Define project management approach and support project managers with coaching, tools, templates and systems.
• Develop reports to reflect the health and status of projects from a budget, technical, and schedule standpoint.
• Define business analysis and requirements gathering approach. Support business analysts with tools and systems.
• Manage and develop staff to meet organizational objectives. Responsible to recruit, train, develop, coach, mentor and conduct performance reviews for staff.
• Observes all company safety procedures at all times.
• Demonstrates and holds employees accountable for stewardship of the brand to include embodiment of the Shentel Way by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.

Qualifications Requirements: Education:

• Bachelor's degree in liberal arts or computer science, system analysis or a related study, or equivalent experience is required. MBA preferred. PMP certification is a plus.

Experience Level:

• Minimum 5 to 7 years of design and implementation experience in IT, with deep knowledge of project management, program/portfolio management, business analysis, and various IT lifecycle delivery methods including Agile, Waterfall and hybrid.

3 to 5 years leading and coaching teams

Skills:

• Excellent planning, analytical, organizational, and problem-solving skills
• Excellent interpersonal, peer and executive communications, customer relations and writing skills
• Demonstrated experience developing and maintaining productive relationships with key clients, stakeholders, and technology partners
• Demonstrated experience influencing without authority
• Demonstrated experience leading multi-cultural, geographically dispersed teams comprised of organization IT, business stakeholders and vendor resources
• Proven experience supporting SDLC activities. Understands waterfall and agile methodology and applies project management principles and strategic thinking
• Mastery of fundamental IT project and work management skills and competencies
• Demonstrated ability to apply critical thinking to accomplish activities in order to meet time critical deadlines and respond appropriately in stressful situations

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

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