Automotive Service Writer

Emory Transmission
Camp Hill, PA

Job Description

Job Description

Salary: D.O.E.

We are seeking a dedicated and enthusiastic Service Advisor to join our team at our reputable Auto Repair Shop. As a Service Advisor, you will be the first point of contact for our customers, playing a crucial role in delivering exceptional service and ensuring customer satisfaction. You will utilize your automotive knowledge to diagnose issues, recommend services, and facilitate communication between customers and our skilled technicians. This position requires excellent interpersonal skills, the ability to manage multiple tasks efficiently, and a passion for the automotive industry. You will be expected to build rapport with customers, understand their needs, and provide them with clear explanations of services and repairs needed for their vehicles. Moreover, you will handle inquiries, schedule appointments, and ensure that all services are conducted in an effective and timely manner. The ideal candidate will thrive in a fast-paced environment and have a strong commitment to quality and customer care. Join us and contribute to a team that prides itself on excellence in auto repair and customer service, and help us maintain our reputation as a trusted shop within the community.Responsibilities

  • Greet customers and assess their automotive needs promptly and professionally.
  • Provide detailed service estimates and explanations to customers regarding repair options and costs.
  • Coordinate service appointments and schedule technicians' work efficiently to optimize workflow.
  • Maintain accurate records of customer interactions, service provided, and vehicle history.
  • Act as a liaison between customers and technicians, ensuring effective communication regarding repair processes.
  • Follow-up with customers post-service to ensure satisfaction and encourage feedback.
  • Handle customer complaints and resolve issues to maintain high levels of customer satisfaction.

Requirements

  • Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
  • Strong knowledge of automotive systems and repair processes.
  • Excellent communication and interpersonal skills to effectively engage with customers.
  • Ability to work in a fast-paced environment while managing multiple tasks and priorities.
  • Proficiency in using computer systems and software related to customer service and repair management.
  • Strong problem-solving skills and a proactive approach to identifying customer needs.
  • A valid driver's license and a clean driving record to facilitate test drives if necessary.
Posted 2026-03-21

Recommended Jobs

Maintenance Technician

York, PA

POSITION SUMMARY 1st Shift Maintenance Tech- M-F 6A-2:30P The Maintenance Technician performs skilled maintenance and repair services of facility systems such as mechanical, electrical, and b…

View Details
Posted 2026-05-06

Daycare Assistant Teacher

Sherk Heinold Childrens LLC
Emsworth, PA

Job Description Job Description The staff member would be responsible for caring for the children in the classroom they are assigned. This includes interacting with the children while participati…

View Details
Posted 2026-04-10

Trails Project Manager

Schuylkill River Greenways NHA
Pottstown, PA

Job Opportunity: Trails Project Manager Schuylkill River Greenways is looking for someone who is passionate about rivers and trails and dedicated to improving communities to be the Trails Project Ma…

View Details
Posted 2025-11-20

Direct Care Worker & Caregiver - Wexford, PA

Community Living & Support Services (CLASS)
Wexford, PA

TITLE:  Direct Care Worker - Part-time position BASIC FUNCTION:  To provide adults with disabilities and senior citizens with In-Home Services on a regularly scheduled basis. ESSENTIAL FUNCTION…

View Details
Posted 2026-05-27

Litigation Attorney

Philadelphia Law Firm
Philadelphia, PA

A reputable mid-sized Philadelphia law firm is seeking to hire a motivated litigation attorney to join its busy practice. This is an excellent opportunity for any litigation attorney looking to take …

View Details
Posted 2026-06-18

Cleaning Specialist

C & Z Construction
Harrisburg, PA

Job Description Job Description Company Description Storms, fires, floods — emergencies happen. Since 1983, the team at C&Z Construction has been here to restore properties when disaster str…

View Details
Posted 2026-03-20

Seasonal Interns

Braithwaite Communications
Philadelphia, PA

We’re always looking for interns to help our team. We’re seeking candidates who won’t be satisfied with busy work. Expect to get involved in real client projects and receive a crash course in the art …

View Details
Posted 2026-05-27

Network Engineer - Systems Integrator

Harrisburg, PA

Ready for your next career move? Join a trusted technology partner with over 30 years of experience supporting organisations across the Southeast with reliable, customer-focused IT solutions. The…

View Details
Posted 2026-05-06

REGISTERED NURSE - INTENSIVE CARE UNIT - FULL TIME - Evenings / Nights

Meadville Medical Center
Meadville, PA

$5,000 SIGN ON BONUS (for external candidates only) REGISTERED NURSE The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected …

View Details
Posted 2026-06-17