Business Systems Lead
About the Company
We are an alternative investments trading startup (in stealth mode) using in-house technology and operations to execute large-scale betting strategies. Our lean, core team is scaling quickly, and were looking to expand the foundation that supports our growth through robust systems, quality control, and efficient execution.
About the Role
We are looking for a highly technical and operations-minded Business Systems Lead to design, architect, and manage workflows that will serve our user base. This role will be responsible for streamlining onboarding processes, managing member communications, and implementing automation and visibility systems that reduce friction across multiple operational teams.
Key Responsibilities
Architect and implement CRM systems and workflows to manage and integrate backend fulfillment systems and user-facing experiences (using tools like GoHighLevel, Airtable, Calendly)
Automate and streamline multi-step onboarding processes for new members using tools like Airtable, Make, and Zapier
Integrate and optimize via communication channels
Collaborate with leadership and cross-functional teams to align workflows with broader operational goals
Continuously assess and refine systems to remove friction and improve user experience
Requirements
Proven experience designing and deploying custom CRM systems and workflow automations
Advanced proficiency with Airtable, Make (Integromat), GoHighLevel or similar CRMs
Strong operations background at fast-moving, high growth startups
Ability to map out and streamline complex workflows with high-volume user interactions
Strategic thinker with high attention to detail and a bias for action
Comfortable working autonomously and making high-level decisions
Excellent English communication skills, both written and verbal
Ideal Candidate Qualities
Fast-moving and resourceful
Systems thinker who thrives in ambiguity
Startup experience preferred
Highly organized and self-directed
Strong problem-solver with a hands-on approach
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Please contact us for job details at [email protected]!