Online Sales Assistant

Manage online sales for an award-winning luxury homebuilder!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers , America’s leading luxury home builder, seeks an  Online Sales Assistant to assist with online sales for our operations at our Corporate office located in Fort Washington, Pennsylvania.

What is the opportunity?

This position is hybrid with 3 days required on-site.

Online Sales Assistants serve an important role on the Toll Brothers sales team as they work together with Online Sales Consultants to achieve all online sales team goals offering companywide support. As a skilled multitasker and team player, this role assists understaffed teams and aids in achieving department goals. This includes delivering luxury experiences to our online customers. This position needs to have attention to detail and organizational skills to ensure the online sales teams’ functions are coordinated to achieve a high level of productivity and support overall sales success.

What are the primary responsibilities?

• Sales Support - 60%
  • Provide online sales coverage as needed to teams experiencing extreme volume, coverage issues due to staffing shortages, National Sales Events and other customer generating events while understanding the more critical thinking involved with online sales
  • Deliver an exceptional experience to customers who contact us through the web form submission
  • Support, as needed, new community openings to assist with general customer email responses, inputting survey results and financial questionnaire application data.
  • Update customer information in Salesforce
  • Assist online sales teams on daily tasks including reminders to customers for upcoming visits as well as after-visit follow up to ensure the community was a fit or provide another option

• Drives Results /Generates Traffic - 20%
  • Assist online sales teams by conducting regular prospecting thru campaigns and other traffic generating and appointment setting activities
  • Create follow-up on a personal level and assign to online sales teams based on customer rating and interest
  • Proactively help manage digital library with information to provide customers on products, features, neighborhoods, and amenities
  • Monitor community websites to maintain accuracy
  • Update and maintain a FAQ for all communities assigned as a quick resource

• Administrative Support - 10%
  • Provide administrative support for the online sales team
  • Demonstrate mastery level skills and teach others core applications such as Salesforce, Microsoft Office applications, E1, etc. to complete business needs and update our customer information
  • Track and update online sales team reports, Fix-it-Six dashboards, Future Community report and OSC Weekly Sales Report

• Professional Development - 10%
  • Assist with onboarding new online sales consultants as needed
  • Assist online sales team with special projects as necessary

This is an excellent opportunity to join one of the nation's most respected companies!

Does this describe you?

• Customer Service: professional and positive demeanor to quickly build rapport and trust with internal customers, championing the Toll Brothers brand
• Selling: uses sales techniques to nurture customers and drive customer conversions to visit with our onsite sales experts
• Collaboration: ability to be a team player and work with internal partners (Online/Onsite Sales) to service the customer
• Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
• Organizational Skills: technically savvy with organizational skills with a strong focus on attention to detail

Do you have these ?

• Essential:
  • High School Diploma or GED
  • 3+ years of sales, customer service, e-commerce or administrative experience
  • Knowledge of Microsoft Office
  • Maintains a full-time, 5-day work week; where needed weekend availability
  • Excellent planning, organization, communication, and administrative skills
  • Thrives in a fast paced and busy work environment
  • Self-starter, motived to learn through mentorship

• Preferred:
  • Associates or Bachelor’s degree
  • New home construction knowledge
  • Salesforce or CRM knowledge

We offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

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