Field Service Technician
Field Service Technician
Pay: $30/hr+ (depends on experience level)
Shift:
- Day Shift, Monday-Friday
 
Description:
- The Service Technician is responsible for assembling machines and sub-assemblies, installing machines in customer facilities, and providing technical service and support both in-house and at customer sites. The ideal candidate is mechanically skilled, comfortable working independently or with a team, and capable of troubleshooting issues in a dynamic manufacturing environment. This position requires travel—up to 50%—to support customer installations and service needs.
 
Requirements:
- High school diploma or equivalent required.
 - Minimum of 2 years’ experience in machine assembly, machining, or service support roles preferred.
 - Associate degree or certificate in electronics, mechatronics, or machine maintenance preferred.
 - Ability to travel up to 50% of the time, often on short notice.
 - Proficient with computers and MS Office.
 - Experience with PLCs, mechanical schematics, and assembly blueprints.
 - Ability to lead projects and work independently in the field.
 - Forklift and overhead crane operation experience a plus.
 
Responsibilities:
- Assemble machines and sub-assemblies according to specifications, including plumbing hydraulics and pneumatics.
 - Perform in-house demonstrations and customer-site installations.
 - Tune and adjust machines to ensure optimal operation.
 - Troubleshoot and repair machines both remotely and onsite.
 - Install retrofit accessories and rebuild or refurbish existing machines.
 - Communicate with customers regarding maintenance and operation issues.
 - Use PLC troubleshooting and programming skills to resolve machine issues.
 - Maintain proper housekeeping and adhere to safety protocols.
 - Represent the company in a professional manner at customer facilities worldwide.
 
Benefits:
- Health/Dental/Vision
 - 401(k) with company match
 - Paid Time Off: Vacation, personal time, and holidays
 - Life Insurance
 - Disability Insurance
 - Employee Assistance Program
 - Temperature-Controlled facilities
 
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If you do not see a job opening that applies to your skills, but you are interested in a career at Gateway, please submit your resume for general consideration of employment.
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