Director Producer Administration

Company :

Job Description :

JOB SUMMARY

This role is responsible for overseeing and developing Highmark's producer relationships throughout the Highmark footprint. It involves leading a team to drive successful partnerships through strategic planning, effective producer engagement, effective channel management, and streamlined administrative processes. Additionally, this position includes the administration and oversight of ICHRA programs. This includes the managing relationships with ICHRA third-party administrators and producers to ensure seamless program execution and compliance. Additionally, this leader will make recommendations on producer incentives and manage these programs throughout the year.

This is a Hybrid based role that can be based around any of our Highmark locations.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Strategy development to drive growth through producer channels by positioning Highmark as a leading partner to key Producers. This also includes coordinating webinars and/or events as it relates to Highmark strategies and new market initiatives. Create opportunities for producers to access Highmark resources (e.g., Sr. Leadership, SMEs). This strategy development will now also encompass the integration and promotion of ICHRA offerings through producer channels.

• Producer relationship management to include driving positive relationships with top brokers/producers, putting together a strategy for incentive programs as well as managing escalated producer service issues. This will extend to fostering strong relationships with producers specifically for ICHRA program distribution and support, ensuring they are well-equipped to present and manage ICHRA solutions.

• Responsible for associated technical support related to appointments and producer compensation. Ensure compliance with all state and federal requirements regarding producer administration through contract enforcements. This responsibility now includes oversight of ICHRA administration functions, such as managing the engagement and performance of ICHRA third-party administrators, ensuring their adherence to Highmark's standards and regulatory requirements. It also encompasses ensuring timely support for producers with technical aspects of ICHRA platforms both internally and externally.

• Other duties as assigned.

EDUCATION

Required

• Bachelor's Degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 7 years in the Healthcare Industry OR in Sales & Management of Producer Relationships (includes other areas such as business development or account management)

To Include:

• 5 years in a Management Role

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• State-specific Producer License Life, Accident & Health required or must be obtained within 90 days of hire

Preferred

• None

SKILLS

• Analytical Skills

• Communication Skills

• Customer Relations

• Management

Language (Other than English):

None

Travel Requirement:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type
Office-Based

Physical work site required
No

Lifting: up to 10 pounds
Constantly

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.



Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.


Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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