Senior Analyst, Fulfillment Operations

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Analyst, Fulfillment Operations will play a critical role in ensuring the seamless execution of incentive programs across residential cable and mobile services. This role blends operational expertise with data oversight, emphasizing financial analysis, data integrity, and process optimization. Success requires strong collaboration with cross-functional teams and vendors to drive alignment, timely delivery, and an exceptional customer experience.

Job Description

Core Responsibilities

• Financial Analysis & Forecasting – Collaborates with Marketing, Accounting, and Finance to assess the financial impact of new value-added offers tracked in fulfillment and ensures alignment with forecasts and budgets.
• Data Governance & Accuracy – Maintains reliable data flow between systems, vendors, and customer-facing platforms to ensure compliance and operational excellence.
• Audit & Compliance Management – Reviews vendor data exchanges for adherence to internal standards and conducts audits to identify anomalies impacting customers.
• Performance Reporting & Insights – Generates weekly, monthly, and quarterly reports to track fulfillment operations and inform business decisions.
• Metrics Definition & Measurement – Defines success criteria for new offers and establishes processes to monitor, track, and measure performance against those metrics.
• Process Design & Scalability – Develops repeatable, scalable processes to accelerate delivery and improve operational efficiency.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Minimum Requirements

• MS Excel and PowerBI
• Structured Query Language (SQL)
• Data Analysis
• Strong written and verbal communication skills
• Detail oriented and excellent time management skills to stay on track with deliverables

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Microsoft Power Business Intelligence (BI); Data Analysis; Structured Query Language (SQL); Excel; Cross-Team Communication; Deliverables Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Family Group: Program & Project Management

If you have questions about this posting, please contact [email protected]