Platform Administrator - Philadelphia, 19109

Platform Administrator - Philadelphia, 19109, United States of America

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

We are seeking a detail-oriented and proactive Platform Administrator to support our e-commerce platform operations. In this role, you will collaborate with cross-functional teams to spin up new shops, manage user access across multiple platforms, install/configure apps, and run automations that keep our systems efficient. The ideal candidate is highly organized, enjoys problem-solving, and is comfortable working independently across multiple platforms.

How you’ll CREATE:

• Partner with Store Operations Managers to set up new storefronts within Shopify, including core settings and configurations
• Review, administer, and manage user access across our e-commerce platforms and systems
• Install, configure, and maintain third-party apps and integrations within stores.
• Run and monitor automations to support business operations
• Troubleshoot platform-related issues and escalate when needed. Provide support on ad hoc projects, system improvements, and process optimization
• Other duties as assigned

Bring your VIBE:

• Experience working with e-commerce platforms (Shopify experience strongly preferred)
• Strong technical aptitude with the ability to learn new systems quickly
• Excellent problem-solving and troubleshooting skills
• Strong communication skills to collaborate with cross-functional teams
• Highly organized, with strong attention to detail
• Ability to recognize situations that need to be escalated
• Independent thinker; able to make meaningful decisions based on each situation
• Excellent follow-up skills and 100% follow-through on commitments
• Proactive, resourceful, and result-oriented
• Familiarity with automation tools
• Good with tight timelines and strict deadlines
• Easily adjusts to shifting priorities
• Trustworthy with sensitive information