Talent Program Professional, Store Operations

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

Job Title: Talent Program Professional – Store Operations

Location: Corporate

Department: People Team

Job Summary : The Talent Management Professional, Store Operations refines, delivers, and continuously improves talent and performance programs that support Wawa’s Store Operations workforce. This role translates business and workforce needs into scalable talent solutions that enhance leader capability, strengthen internal pipelines, and reinforce Wawa’s culture. Serving as a subject‑matter expert in systems, performance practices, and data integrity, the Professional collaborates with PTBPs, COEs, and Operations leaders to drive a consistent, insights‑driven approach to developing operational talent.

Principal Duties:

• Refine enhance, and administer Store Operations talent and performance programs that reinforce Wawa’s Values, leadership expectations, and operational excellence.
• Translate business and workforce needs into scalable talent solutions, creating tools, guidance, and processes that strengthen Store Operations leadership pipelines.
• Drive continuous improvement of talent systems and processes, streamlining workflows and integrating best practices to improve adoption and user experience.
• Partner with PTBPs, Operations leaders, and COE teams to implement talent initiatives that advance capability, readiness, and long‑range workforce priorities.
• Generate, analyze, and synthesize talent insights to support workforce planning, decision‑making, and performance/succession outcomes.
• Contribute to the design and maintenance of competency models, skill architectures, and success profiles that reflect Store Operations capability requirements.
• Benchmark internal and external practices to introduce innovative approaches to performance, succession, and talent acceleration in Store Operations.
• Lead configuration, testing, and deployment of Store talent system workflows and forms to ensure seamless execution of performance and succession cycles.
• Conduct ongoing audits and data‑quality reviews to ensure accuracy, compliance, and readiness for talent reviews and operational decisions.

Essential Functions:

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Detail oriented and excellent organizational skills
• Ability to handle multiple projects simultaneously and independently
• Excellent interpersonal skills
• High degree of professionalism and confidentiality
• Demonstrated ability to prioritize and multi-task in a fast-paced setting
• Keen attention to detail and strong analytical skills
• Ability to independently solve complex issues
• Strong associate advocacy and customer centricity

Basic Qualifications:

• Minimum of 3 years of experience in HR discipline or as a HR Generalist
• Demonstrated problem-solving, decision making, and critical thinking skills
• Demonstrated project planning and project management experience
• Experience managing multiple tasks / projects, prioritizing effectively, and achieving accurate results on time
• Talent Management program experience preferred
• Proficiency with HRIS systems - Workday preferred
• Proficiency with Microsoft Office - strong Excel skills preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.