Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Welder And Assembler
Job Title: Mechanical Assembler and Welder Job Description The Mechanical Assembler and Welder will perform mechanical assembly of products and shelter units from complex blueprints. Utilizing …
SUMMER Behavioral Health Technician
Overview: Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabiliti…
Editorial Services Summer Intern
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …
Product Manager II- Business Credit Cards (Pittsburgh)
Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for o…
Data & Tools Manager
Job Type Full-time Description About Pennsylvania Voice: Established in 2010, Pennsylvania Voice is the 501c(3) table for more than 55 state and local-based organizations, working year-…
Warehouse Associate
Warehouse Associate in Canonsburg, PA Pay: $17-19 per hour based on experience Schedule: Weekend Days & 3rd shift Fulltime, Benefits, and Weekly Pay Impact Workforce Solutions is hiring f…
Direct Care Worker
Aveanna Healthcare remains focused on our mission of caring for our medically fragile patients during the COVID-19 outbreak. Even in this tumultuous time, we continue to care, and we continue to hire…
Sales Representative
Mike Newell - State Farm Agency, located in Pittsburgh, PA has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. I…
Dental Hygienist (Pittsburgh)
Dental Hygienist Uptown Dental is hiring hygienists Full-time schedule: Monday 8:30a-4:30p, Tuesday 12p-8p, Wednesday 9a-5p, Thursday 8:30a-4:30p, and possibly Fridays 9a-1p Location: 733…
School Psychologist
We are seeking a talented School Psychologist to join our team this school year. Hourly Rate Range: $42.00 - $58.00 per hour Responsibilities include: Conduct psychological assessments to …