Automotive Service Advisor; Full Time, with GM Experience

Job Description

Job Description

We’re Hiring: Automotive Service Advisor (Full-Time) – GM Experience Required
Hawkins Chevrolet | Danville, PA

You’re not just selling service — you’re building trust.
If you know what HPRO , CSI , and gross profit per RO mean — and more importantly, how to move those numbers — then you might be exactly who we’re looking for.

Who We Are:
At Hawkins Chevrolet, we don’t settle for average. Our service team is driven, accountable, and customer-obsessed. We vacuum the driver’s side and clean the glass — not for brownie points, but because details matter. Our mission? Simple: Fix it right. Own the experience. Earn the return visit.

What You’ll Do (If You’re Good):

• Own the lane — greet every customer like they’re your #1

• Build trust by listening, explaining, and never overselling

• Write accurate ROs that keep techs productive and customers happy

• Collaborate with the shop to move ROs through with urgency and quality

• Manage your metrics: HPRO, gross profit, RO count, and hours sold

• Make follow-up calls that show we care — not just close the loop

• Keep your desk and your attitude clean, organized, and dialed-in

What You Bring to the Table:

• At least 1 year of experience as an automotive service advisor

• GM experience preferred — not required, but you'll ramp up faster

• You can walk the walk with RO metrics and CSI

• You know your way around X-Time, Dealertrack, or you learn fast

• You’re calm under pressure, fast on your feet, and never leave a customer hanging

• You want to grow, earn, and lead in a team that doesn’t do drama or excuses

What’s In It For You:

• Competitive pay based on experience (we pay for performance)

• Health, dental, and vision insurance

• 401(k) with employer match

• Paid vacation, holidays, and training

• Deep discounts on vehicles, service, and parts

• A team that’s more like a crew — where results get noticed

Ready to Level Up?
Send your resume and a short cover letter that shows us who you are to:
[email protected]

Let’s see if you’re the next top performer in our drive lane.