Sales Support Analyst

Do you have strong interpersonal skills and ability to build relationships with internal stakeholders? Do you also have experience in healthcare technology with proficiency in Salesforce? Then this is the team for you.

As a Sales Support Analyst within the Client Service Delivery team at JPMorganChase and InstaMed, you will play a crucial role in assisting the sales team to meet revenue goals by ensuring a smooth client onboarding process. You will balance client needs with firm policies, demonstrating excellent attention to detail and clear communication to provide an outstanding customer experience.

Job responsibilities

• Support Sales and Account Management teams in achieving annual revenue targets.
• Develop a thorough understanding of InstaMed solutions, products, and processes.
• Collaborate with internal and customer stakeholders, including C-suite executives, to complete enrollment materials.
• Review, submit, and initiate contracts for underwriting and implementation.
• Manage maintenance tasks for incoming account requests.
• Resolve customer escalations and provide timely updates to stakeholders.
• Maintain accurate documentation of all relevant activities.

Required qualifications, skills and capabilities

• Strong interpersonal skills and ability to build relationships with internal stakeholders.
• Creative problem-solving skills and the ability to think strategically.
• Quick learner with the ability to articulate InstaMed’s value proposition.
• Sound judgment in setting expectations and managing sensitive situations.
• Excellent organizational skills for managing daily tasks and follow-ups.
• Experience in a customer-facing role.

Preferred qualifications, skills and capabilities

• Experience in healthcare technology.
• Proficiency with Salesforce.
• Bachelor’s degree or higher.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans