Sr. Services Analyst - IT (Testing)

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Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?Primary Purpose:

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

 

Prepare formation of IT solution strategies to solve significant business opportunities and or problems. Coordinate planning and delivery of business solutions. Design alternatives, manages expectations, and captures and represents customer requirements.

 

Assist innovation to drive new business opportunities and solve complex business problems. Management specific to area of accountability. Responsible and accountable for overall project performance for projects, subprojects, processes, modern technology programs, information technology and organizational initiatives. Interface with external and internal stakeholders to coordinate project requirements. Primary communicator with the sponsor and key stakeholders on project issues, including executive level and interdepartmental presentations.

 

Ensures a good working relationship between the project team, internal resources, vendors, and interfacing organizations. Coaches and leads team members to ensure completion of assigned tasks. Ensures project team members understand their respective responsibilities. Detect, track, and resolve software defects and inconsistencies. Analyze user stories and use cases requirements for validity and feasibility as needed. Create test plans, support training plans relative to testing, and develop test scripts as needed. Execute a variety of testing phases efforts (including System Integration, System Acceptance, Regression and User Acceptance etc.). Assist with our testing team's transition into automation testing. Perform database testing and querying as needed. Coordinate and or support project partners with other test phases (Performance etc.)

 

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

 

For this position, will need to be able to commute within Chicago/Oakbrook Terrace (IL), Newark (DE), Baltimore or Philadelphia service areas. No relocation is offered/available.

Primary Duties:

• Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments. (45%)
• Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model (15%)
• Maintain and enhance engagement with business and IT partners and other stakeholders (15%)
• Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
• Maintain technical knowledge and business acumen within own discipline or function (10%)

Job Scope:

• Utilize understanding of customer's business needs to determine requirements
• Applies technical expertise to plan, design, build or support required products and processes
• Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
• As assigned, manage budget for area of responsibility
• As assigned, manage working relationship with outsourcing partners

Minimum Qualifications:

• Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
• Proficiency with data analysis in Microsoft Excel
• Experience leading small IT projects or sub-teams and knowledge of IT project management.
• Strong problem solving and analysis ability.
• Excellent communications skills (written and verbal)
• Ability to work with remote project teams

Preferred Qualifications:

• DevOps Process & using ADO Test Board
• Experience with multi-Op-Co projects.
• Experience with EAM and other large -scale enterprise Platforms such as Financial, Customer Information System, Mobile Fleet Management etc.
• Experience working within an Agile methodology.
• Experience with Azure DevOps, Power BI, Confluence.
• Strong knowledge of corporate testing tools and overall testing in a matrixed environment.

Benefits:

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $100,000.00/Yr. – $137,500.00/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.