Consultant

Bloomingdale's Gift Registry Concierge

Day-1 Medical, Dental, Vision Benefits for eligible colleagues

Competitive Pay

Paid Time Off

Flexible Holiday Time-Off & Flexible Scheduling

Instant access to earned wages with PayActiv

Enhanced benefits: pet, home & auto insurance & more

401(k) plan options available

Bonus earning opportunities

Growth potential opportunities

Employee Discount at Bloomingdale's & Macy's Stores

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

As a Bloomingdale's Gift Registry Concierge, you will play a key role in delivering a personalized customer experience to your registrants. Whether in store or online, your goal is to serve as a Bloomingdale's merchandise & service expert - understanding the registrant's needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish. You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers. Building and maintaining client relationships and long-term loyalty will be a part of your everyday role.

Essential Functions

Engage and welcome customers to the Gift Registry Department

Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer

Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice

Commit to building customer relationships and loyalty through the maintenance of a client book

Drive loyalty program by selling both applications and enrollments

Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust

Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs

Manage customer interactions coming in through multiple online platforms

Work in a fast-paced environment, handle multiple priorities and learn new procedures

Use technology to deliver the customer experience and build registry value

Meet regularly with Supervisor to review goals and best practices

Meet or exceed registry and business goals

Qualifications and Competencies

Education Requirements

High School Diploma or equivalent required

Years of Experience

1-2 years related experience

Competencies

Exceptional customer service skills required.

Professional and outgoing demeanor.

Exceptional communication skills with ability to engage in conversation.

Curious mind-set for understanding registrant needs.

Experience in building client relationships.

Ability to maintain composure in difficult situations.

Ability to work independently and as part of a team in a learning environment.

Ability to work a flexible schedule based on department and Company needs.

Proficient in use of computers (including Microsoft Office and the Internet).

Physical Requirements

Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Frequently lift/move up to 25lbs.