Customer Service Sales Representative

EMPIRE CONNECTIONS LLC
Carnegie, PA

Job Description

Job Description

Benefits/Perks

  • Competitive Compensation
  • Career Growth Opportunities
  • Professional Development and Travel Opportunities

Job Summary

We are seeking a Customer Service Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

  • Attend in-person customer and client meetings and appointments.
  • Uncover client challenges and opportunities, collect relevant information, and provide solutions.
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge

Qualifications

  • High school diploma/GED
  • Must have reliable transportation
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and smart devices
  • Excellent verbal and written communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
Posted 2025-10-24

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