Customer Service Representative
Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join a team in Montgomeryville, Pennsylvania. In this fully onsite role, you will be responsible for supporting sales operations, managing order processing, and ensuring exceptional customer service. This is a Contract-to-long-term position, offering the opportunity to transition into an ongoing role based on performance.
Responsibilities:
• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.
• Create and update quotes for customers, addressing their specific needs.
• Calculate and apply tariff surcharges as required for various transactions.
• Set up accounts for new customers, vendors, and sales representatives while maintaining accurate records of sales territories.
• Generate and manage discrepancy reports and corrective actions to resolve issues.
• Handle backorders to support production needs and ensure customer satisfaction.
• Establish terms for new customer accounts by acquiring and reviewing credit references.
• Communicate effectively with customers, addressing inquiries and following up to ensure satisfaction.
• Utilize Epicor software and Office tools to manage data and streamline processes.
• Minimum of 2 years of experience in customer service or a related field.• Proficiency in call center operations, including handling inbound and outbound calls.
• Strong skills in order entry and sales support processes.
• Familiarity with Office software and Epicor software or similar ERP systems.
• Ability to calculate tariffs and surcharges with attention to detail.
• Excellent communication skills to interact with customers and internal teams.
• Experience in managing customer accounts and credit references.
• Organizational skills to handle multiple tasks and maintain accurate records.
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