Chief Operating Officer/COO

Description

Chief Operating Officer

If you’ve led a business through its largest growth chapter - and want to do it again with passion and people at the heart of the growth - this might be your moment!

Kitchen Magic is a second generation, family owned kitchen and bath company with more than 45 years of credibility, craftsmanship, and care behind it. We’re entering a pivotal transition as our President prepares to step back over the next year - and we’re looking for a Chief Operating Officer who has led significant growth, taking a successful $25 million organization to become an even more successful $40 million organization, where employees thrive, and customers get expertise they can rely on.

This is a high impact executive role with a planned transition to President within 9-12 months. The foundation of success has been built and now needs a leader who not only has the experience to reach the next level but has the heart our people deserve.

Ready to help lead a legacy and shape what’s next in the kitchen and bath industry? Apply today!

What You’ll Do
As COO, you’ll partner closely with our President and leadership team to translate strategy into results - without losing the soul of the business. You’ll be accountable for outcomes, culture, and execution as we scale. Specifically, you will:

• Lead and coach a seasoned leadership team across sales, marketing, operations, finance, HR, IT, and continuous improvement - building clarity, trust, and accountability as the company grows.
• Execute an aggressive growth plan, including ~25% annual revenue growth, in a highly competitive D2C home improvement environment where lead generation and customer acquisition are mission critical.
• Own revenue and profitability outcomes, with deep involvement in sales strategy, marketing effectiveness, margin management, and go to market decisions.
• Strengthen operating rhythm and follow through, ensuring priorities are clear, decisions are made, and commitments turn into results (we run loosely on EOS)
• Balance structure with humanity, bringing discipline and accountability while protecting a deeply people first, transparent culture.
• Evaluate leadership and organizational capabilities, recognizing where the business must evolve to scale - and making tough decisions thoughtfully and respectfully when needed.
• Be visible, present, and on site, spending time with teams across the business to understand how the company really works.
• Prepare to step into the President’s role, with a clear succession plan and strong support from the current President.

What We’re Looking For
This role is best suited for a leader who has already carried the weight of growth - and wants to do it again in a values driven, family owned business. You’ll likely bring:

• Proven experience scaling a $20-30M business to $40-50M+, with direct responsibility for revenue growth, profitability, and execution - not just strategy.
• A strong sales, growth, or business development background, with a real understanding of D2C economics, lead generation, customer acquisition costs, and margin pressure.
• Experience leading at the enterprise level in D2C or home improvement-style businesses, where growth is earned, not guaranteed.
• A leadership style grounded in humility, curiosity, and respect for what came before - you listen first, learn fast, and act decisively.
• The ability to hold people accountable without fear or blame - clear expectations, honest conversations, and consistent follow through.
• Comfort making tough decisions - while treating people with dignity and care.

What We Offer You
We believe strong businesses are built by people who feel trusted, supported, and challenged.

• Competitive executive compensation (targeting ~$200k in year one, with meaningful upside with company growth and as the role transitions to President)
• Clear, intentional path to the President and long term leadership
• Company wide profit sharing program tied to business performance
• The opportunity to lead a respected brand with real autonomy - and a President who is ready to support, not micromanage
• Medical, Dental, Vision, and Telehealth benefits
• 401k and profit-sharing programs
• A deeply loyal team and a culture known for transparency, trust, and being awarded as a Top Lehigh Valley Workplace for the past 11 years!

About Us
Founded in 1979, Kitchen Magic pioneered cabinet refacing as an affordable way for homeowners to transform their kitchens. What began in a basement office grew - through grit, referrals, and doing right by people - into a respected regional brand operating from a 62,000 square foot facility in Nazareth, PA. Today, we’re known for craftsmanship, transparency, and a people first culture where employees are trusted with the full picture - including our financials. We believe accountability and humanity are not opposites - and we’re looking for a leader who believes that too!

I’m interested; how do I get started?
If you’ve already led a business through this stage of growth - and you’re looking for a role where results, people, and legacy all matter - we’d love to hear from you!

Apply to: https://app.jobvite.com/j?cj=oO4Tzfw4&s=myHRpartner

We realize that it takes time and effort to go through our application process and we thank you for considering Kitchen Magic as a potential employer!

Is this the job for you? If not, feel free to share this link with someone who might be interested.

At Kitchen Magic, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone’s place.