Site Lead - Print and Processing Mail Clerk

Job Description

Job Description

Site Lead – Print and Processing Mail Clerk

Philadelphia, PA (Onsite – Verra Mobility Office)

Full-Time | Monday–Friday | 7:00 AM – 3:30 PM | 40 Hours/Week

Prime Response, Inc. (PRI) is seeking a full-time Site Lead – Print and Processing Mail Clerk to support print, mail, violations processing, and customer service operations at the Verra Mobility Philadelphia, PA office .

This role serves as PRI’s onsite Site Lead , providing day-to-day operational leadership while remaining hands-on with production work. The Site Lead acts as the primary onsite escalation point and performs as the Site Supervisor in the absence of the Site Supervisor / Project Manager. The position partners closely with Verra Mobility leadership and PRI management to ensure service level agreements (SLAs), quality standards, and customer expectations are consistently met.

• Serve as PRI’s onsite Site Lead for print, mail, violations processing, and customer service operations.
  
• Lead daily workflow planning by reviewing volumes, setting priorities, assigning work, and adjusting coverage to meet SLAs.
  
• Act as the onsite subject matter expert and first point of escalation for routine operational issues.
  
• Perform as the Site Supervisor during scheduled or unscheduled absences.
  
• Escalate issues to PRI and Verra Mobility management with clear summaries of impact, actions taken, and recommended next steps.
  
• Anticipate risks such as volume spikes, staffing gaps, or equipment issues and take proactive steps to stabilize operations.
  
• Coordinate handoffs across print, mail, and violations processing to prevent delays and rework.
  
• Maintain daily production tracking and end-of-day status reporting.
  
• Support onboarding, refresher training, and cross-training of staff; maintain documentation and job aids.
  
• Provide real-time coaching and performance feedback; document and elevate performance concerns in accordance with policy.
  
• Build strong, professional working relationships with Verra Mobility staff, customers, and vendors.
  

• Support the team as a violations processing Data Clerk and Customer Service representative.
  
• Process speed camera and red-light camera violations using web-based tools.
  
• Handle inbound customer phone calls and walk-in inquiries.
  
• Gather information to resolve customer issues accurately and efficiently.
  
• Clearly communicate resolution options and next steps to customers.
  
• Reconcile walk-in violation payments, including cash, checks, money orders, and credit cards.
  
• Enter, edit, proofread, and verify data for accuracy in multiple systems.
  
• Meet established production and quality goals.
  
• Perform additional administrative and operational support tasks as assigned.
  

• Ensure all print and mail work meets contractual standards for quality, accuracy, and timeliness.
  
• Process, print, and mail actions using assigned IT systems and production queues.
  
• Operate mailroom equipment, including postage meter, copiers, and folding/inserting machines.
  
• Track and maintain records of mail receipt, mailing dates, and required documentation.
  
• Replenish postage and manage basic mailroom supplies and inventory.
  
• Accurately prepare, weigh, postage, and dispatch outgoing mail in accordance with company and postal regulations.
  
• Lift, move, sort, and process full mail bins and incoming mail.
  
• Open, scan, and process inbound customer correspondence.
  
• Log inbound and outbound items and review for completeness and accuracy.
  
• Prepare monthly production and volume reports to support productivity tracking and billing.
  
• Perform additional administrative duties as assigned.
  

• High School Diploma, GED, or equivalent experience.
  
• Demonstrated experience leading or acting as a team lead in a production, processing, mailroom, or service environment.
  
• Strong organizational skills with the ability to prioritize workflow and manage competing demands.
  
• Proven ability to coach, train, and support employee performance.
  
• Strong written and verbal communication skills.
  
• Proficiency with Microsoft Word, Excel, Outlook, and the ability to learn multiple systems.
  
• Mailroom, print processing, or high-volume processing experience preferred.
  
• Customer service or call center experience preferred.
  
• High attention to detail, sound judgment, and professionalism.
  
• Ability to multitask and meet deadlines in a fast-paced, high-pressure environment.
  
• Ability to lift up to 50 pounds and perform standing or seated tasks as required.
  
• Ability to pass a background check and drug test .
  

Work Environment

• Work is performed onsite in an office and processing center environment.
  
• Tasks involve sitting or standing at desks, worktables, or mail processing stations while working independently and as part of a team.
  

Comprehensive and Competitive Benefits

Paid Time Off (PTO), paid Federal holidays, health insurance, dental, vision, AD&D, short and long-term disability, life insurance, and a Fidelity 401K.

PRI is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merits, and business needs.