Customer Service Administrator

Employment Type : Full-Time

Schedule: Day/ 8am-4pm (some evenings/weekends may be required)

About Us

We are a fast‑growing same‑day transportation/delivery company operating 24/7 with drivers positioned throughout the region. Our team manages a wide range of deliveries—from small packages to large freight—servicing customers up and down the East Coast and occasionally beyond. We pride ourselves on reliability, responsiveness, and exceptional customer support.

Overview
We are seeking a motivated and detail‑oriented Customer Service/ Admin Representative to join our operations team. This role is essential in ensuring smooth communication between customers, drivers, and dispatch. The ideal candidate thrives in a fast‑paced environment, communicates clearly, and enjoys problem‑solving supporting the day-to-day operations of the workplace.

Key Responsibilities

• Provide professional and timely support to customers via phone, email, and messaging
• Enter and manage delivery orders in our system
• Coordinate with dispatchers/ drivers to ensure accurate pickup and delivery details
• Communicate updates, delays, or changes to customers as needed
• Handle inquiries, resolve issues, and maintain a positive customer experience
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast‑moving environment
• Comfortable working with dispatch systems or similar software
• Reliable, professional, and team‑oriented
• Ability to remain calm and solution‑focused under pressure
• Answering phone calls, responding to emails, greeting visitors, and directing inquiries to the appropriate person or department.
• Creating, formatting, and maintaining documents, reports, spreadsheets, and presentations.
• Organizing and maintaining physical and digital files to ensure information is accurate and easily accessible.
• Inputting and updating information in company systems or spreadsheets.
• Ordering supplies, managing inventory of office materials, and coordinating equipment or service needs.

We Offer

• Competitive pay
• Opportunities for growth within a rapidly expanding company
• Supportive team environment
• Training provided
• A dynamic role where no two days are the same

How to Apply

Please send your resume and a brief introduction to [email protected] or [email protected].

We look forward to hearing from you.

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person