DCW Supervisor / Trainer - Home Care Agency

Office Location: Indiana Full-time Medical, Dental, Vision, Life, AD&D, LTD, and Voluntary Benefits 401K PTO (Vacation, Personal, and Illness) The DCW Supervisor is responsible for daily operations of the office, including but not limited to: Supervision, client service provision, compliance with State and Federal regulations, recruitment and retention initiatives, training activities, and client outreach and growth. Duties and Responsibilities: 1. Supervise, direct, hands-on training and supportDirect Care Workers (DCWs) in the completion of their duties, so as to accomplish the CRI Mission. Serve as a DCW backup as needed. 2. Develop and maintain a professional and friendly working relationship with DCWs and other staff, fostering a positive work environment and employee morale. Effectively and professionally communicate with DCWs, coworkers, management, applicants, and other individuals as needed. 3. Serve as a point-of-contact with new DCWs to orient the employee and ease their transition to CRI practices and personal care. Complete Supervisor meetings in compliance with the DCW onboarding experience and as necessary after. 4. Assist in identifying specific training needs of new and existing DCWs and participate in the development of training topics. Oversee the scheduling of training opportunities and as needed, conduct direct care training. 5. Work with the Scheduling Coordinator to review allotted time off, availability, and appropriate amount of hours for DCWs. 6. Work with the Administrative Assistant to maintain employee qualifications and documentation to ensure compliance with State and Federal Program regulations. 7. Use coaching techniques, including positive reinforcement and behavior modification techniques as appropriate and administer staff warning documentation as approved by Human Resources. 8. Complete employee evaluations and regular DCW updates regarding progress toward their goals. 9. Responsible to be an active member of the Safety Committee, attending meetings, and enforcing safety initiatives to assist in the reduction of on-the-job injuries. Address any safety concerns with DCWs and clients or the client's representative. 10. Perform direct care duties as needed, such as demonstrations, training, or fill-ins. 11. Complete intake visits with new clients and orient them to CRI services. Oversee client services through frequent interactions with clients, applicable emergency contacts, service coordinators/case managers to ensure the highest quality of service is delivered. 12. Complete all internal and external incident reports as required in a timely and accurate manner. 13. Responsible for initial complaint resolution. Complaints needing further resolution are to go through the applicable chain of command. 14. Responsible for the recruiting, interviewing, hiring and orienting of direct care staff for the applicable service area. 15. Participate in an on-call rotation. Create, maintain, and manage the DCW on-call schedule. Assume direct care duties or on-call duties if needed. Skills: Excellent leadership, managerial, administrative, interpersonal, organizational, decision- making, and communication skills required. Hands-on experience utilizing an Electronic Visit Verification (EVV) system for scheduling and documentation of services. Hands-on experience with various computer programs including Microsoft Word, Microsoft Excel, Performance Management Software, and Applicant Tracking Systems. Ability to interact with staff, consumers, and other entities in a professional, effective manner Qualifications: Must have a high-school diploma or equivalent Minimum three (3) years of experience supervising and providing direct care to individuals with disabilities and/or the elderly. Ability to satisfactorily pass Act 33, Act 34, and FBI Clearances Satisfactory driver's record, valid driver's license, and regular and reliable vehicle availability Be 18 years of age or older and legally able to work in the United States Community Resources for Independence (CRI) is a community based, non-residential, non-profit corporation that provides services to individuals with disabilities in order to maximize their independence and the accessibility of the communities in which they live. CRI provides in-home care services across Pennsylvania to individuals with physical disabilities, intellectual disabilities and the aging population. CRI is the leader in home care. By providing your telephone number, you agree to receive text messages at the number provided from Community Resources for Independence. Reply STOP to cancel. Msg rates may apply. CRI is an equal opportunity employer. CRI does not discriminate against any employee or applicant on the basis of race, color, religion, age, sex (including pregnancy), marital or family status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.