Customer Care Specialist

Description

Essential Cabinetry Group is a leader in cabinet manufacturing throughout the U.S., delivering high-quality, customizable cabinetry solutions that blend innovative design with exceptional craftsmanship. Guided by our core C.A.R.E. values—Customer Focus, Accountability, Respect, and Excellence—we are committed to exceeding customer expectations and enhancing the heart of every home we serve. We offer a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Our benefits include medical, dental, vision, and life insurance, a 401(k) retirement plan with company match, and so much more! We are currently seeking a highly motivated and qualified candidate to fill the role of Customer Care Specialist. This full-time, daytime position is based in Mifflintown, PA and is on-site, and offers an exciting opportunity to join our team and contribute to a culture built on quality, integrity, and teamwork.

The Customer Care Specialist is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing system, checking those entries for accuracy, and alerting the Account Manager and/or Account Coordinator if information for entry is not complete or clear..

Requirements

• Support the CARE values of the organization.
• Commit to producing a quality product for our customers.
• Maintains database by entering new and updated customer and account information.
• Coordinates with Partner Dealer Response Specialists to compile and prioritize customer orders for entry.
• Processes customer and account source documents by reviewing data for deficiencies and resolves deficiencies by using standard procedures or returning incomplete documents to the Partner Dealer Response Specialist for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Review customer accounts for duplication and update them accordingly.
• Secures information by completing database backups.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Drafting CAD drawings for Customer Sign Off
• Focus on processing Customer Drawings through the order entry CAD Tool
• 2nd Checking Engineered/Pre-engineered Drawings
• Speaking with Customers regarding submitted/pending CAD Drawings
• Other duties as assigned.

Qualifications

• High school diploma
• CAD/Drafting Experience (Casework/Cabinet Experience Preferred But Not Required)
• Valid state-issued motor vehicle license
• Detail Oriented and Organized
• Ability to effectively prioritize entry based on customer need
• Experience in general computer applications
• Excellent Verbal & Written Communications Skills

Working Relationship

Works as an integral member of the Customer Care Team, advocating for the customer and working collaboratively with other teams within the company to deliver our industry leading product coupled with world class customer experience. The Customer Care Relationship Specialist works under the immediate supervision of the Director of Customer Care.

PPE

Safety glasses, hearing protection, and safety shoes at all times while on the production floor.

Equal Opportunity Employer

At Essential Cabinetry Group, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.