Credit Specialist

Who We Are: We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?Primary Purpose:

 

Collect accounts receivable for large industrial and commercial customers. Secure accounts receivable for large industrial and commercial customers. Position and assist the company in efforts to recover uncollected accounts receivable. Provide customer service and support on all levels to all external large industrial and commercial customers and all internal customers having contact with large industrial and commercial customers. e.g. Legal Dept, Claims Dept, Large Accounts Services Dept, Billing Dept, Payment Processing, Field Recovery, Revenue Control, Regulatory, etc. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Primary Duties:

 

• Collecting past due Residental Accounts. (calls, reminder notices, special letters, customer visits, special agreements, payment terms, legal proceedings, etc. note�analyzing and strategic planning is to precede these various forms of collection action.
• Billing and collecting security deposits. (letter of credit, surety bonds, certificate of deposit, judgment notes, contract of guaranty, cash, payment plans, etc)
• Collecting final bills. (some skip-tracing, dunning, referrals to outside agencies, for which we provide information on all inquires, refer to legal dept., if bankrupt, judgments, etc)
• Credit maintenance of all assigned accounts (fc cancellation, credit extensions, redates, keep contact information current, handle inquires for duplicate bills, prepare statements if requested, report billing errors and high bill complaints, etc).
• Handle PUC Complaints and President's Cases, etc (meet all requirements and deadlines)
• Provide expert testimony in court proceedings (explain credit and collection policies and procedures, explain credit and collection portions of the tariff, e.g. Due Dates, rate information, calculation of finance charges., explain payment history reports/statements, etc)
• Provide expert customer service (answering and directing calls, emails, and written correspondence, receiving and processing payments, etc

Job Scope:

Minimum Qualifications:

 

• High School Diploma /Business Training (Business Literacy)
• Business Courses (Business English, Business Writing, Business Law, etc)
• Credit & Collection Courses and Experience
• Negotiation Skills
• Team Building Skills (mentoring, training, etc)
• Advanced Customer Service Skills (telephone, letter writing, report writing, presentations, etc)
• Computer Literacy

Preferred Qualifications:

• Proficiency with CIS platform (CC&B).
• Knowledge of PECO residential credit policies & procedures

Benefits:

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $52,000.00/Yr. – $71,500.00/Yr.
• Annual Bonus for eligible positions: 7%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.