Customer Solution Sr Specialist

Requisition ID: 427704
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-1

Original Pos ting Date: 06/16/25

Job Title : Customer Solution Sr Specialist

Location: Newtown Square, PA

Work Model: Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks a Customer Solution Sr Specialist at our Newtown Square, PA location to engage with prominent cloud customers / partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise , knowledge enablement, implementation coaching, guidance, and feedback.

Expectations and Tasks:

Accompany cloud customers and partners with their implementation projects from launch until go-live to contribute to the continuous improvement of SAP cloud products and services. Pro-actively anticipate the needs and requirements of customers and partners and recommend improvements to our internal stakeholders regarding the product for future releases. Explore new and upcoming SAP cloud solutions and scenarios, anticipating any need for engagement and support in upcoming implementation projects. Foster a collaborative learning culture of enablement and development more junior team members. Collaborate closely with all internal and external stakeholders within the region and globally such as strategic customers, partners, Product Management, Engineering, Customer Success, Support, Professional Services, engagement executives, customer officers, and sales .

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve four (4) years in the following:

• Overseeing critical business down situations and escalations for worldwide customers by delivering remote/onsite services;

• Analyzing memory allocation, Identify and reduce CPU bottleneck in SAP ABAP system, ABAP program performance tuning and code optimization or in similar ERP systems, and SQL queries optimization for Oracle and DB6 database or for similar databases;

• SAP CRM and ICP tools;

• Overseeing client/customer engagements either in sales/pre-sales, consulting, hosting or digital business services support environment; and

• Identifying and collect recurring customer experience pain points and drive them to solutions.

Experience must involve two (2) years in the following:

• IaaS offerings and architectural layers.

Travel: N/A

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy .

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency : The annual base salary range for this position is $125,611 - $180,576 . SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $125,611 - $205,200 . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .