Scheduling Coordinator

Position Overview

T.H.R.I.V.E. is seeking a highly organized and proactive Residential Programs Scheduling Coordinator to support the delivery of high-quality, person-centered services for adults receiving residential supports. This role is critical in ensuring consistent staffing coverage across 18 residential service locations while maintaining a strong focus on continuity of care, staff accountability, and operational efficiency.

The ideal candidate thrives in a fast-paced environment, is detail-oriented, and is passionate about supporting individuals with diverse needs through effective coordination and team collaboration.

Key Responsibilities

Scheduling & Staffing Coordination

• Develop, manage, and maintain staff schedules for all residential service locations.
• Ensure full staffing coverage across all homes, minimizing gaps and last-minute call-offs.
• Proactively adjust schedules to address vacancies, call-offs, and changing participant needs.
• Monitor and manage overtime, working to reduce unnecessary labor costs while maintaining safe staffing levels.
• Coordinate with program leadership and DSPs to ensure adequate coverage for all shifts.

Continuity of Care

• Ensure consistency in staffing assignments to promote relationship-building and stability for individuals served.
• Collaborate with supervisors to align staffing patterns with participant needs and preferences.
• Respond quickly to emergencies or staffing shortages to maintain uninterrupted support.

Quality Assurance & Field Support

• Conduct routine visits to residential homes to observe and support Direct Support Professionals (DSPs).
• Ensure staff are meeting expectations related to service delivery, professionalism, and person-centered care.
• Provide real-time feedback and communicate concerns or successes to program leadership.
• Support onboarding staff with schedule understanding and expectations.

Communication & Collaboration

• Serve as a central point of contact for scheduling-related communication.
• Maintain clear and timely communication with DSPs, supervisors, and leadership.
• Document scheduling changes and staffing issues accurately.
• Assist in identifying staffing trends and recommending improvements.

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree in Human Services, Business, or related field preferred.
• Minimum of 4 years of experience in scheduling, staffing coordination, or human services.
• Experience in residential services or working with individuals with intellectual/developmental disabilities strongly preferred.
• Strong organizational and time management skills with the ability to multitask.
• Ability to problem-solve quickly and make decisions under pressure.
• Excellent communication and interpersonal skills.
• Proficiency with scheduling software and Microsoft Office (Excel, Outlook).
• Valid driver’s license and ability to travel between residential locations.

Key Competencies

• Attention to detail and accuracy
• Ability to prioritize in a dynamic environment
• Strong sense of accountability and follow-through
• Team-oriented with a collaborative mindset
• Commitment to person-centered care and quality services

Why Join T.H.R.I.V.E.?

At T.H.R.I.V.E., we are committed to empowering individuals to live meaningful, independent lives. As part of our team, you’ll play a vital role in ensuring that high-quality supports are delivered consistently and effectively. We value innovation, teamwork, and dedication to excellence.

How to Apply

Interested candidates should submit a cover letter, resume, and contact information for three professional references to [email protected]

Equal Employment Opportunity Statement

T.H.R.I.V.E. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We believe that a diverse workforce strengthens our ability to provide high-quality, person-centered supports and encourage individuals from all backgrounds to apply.

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience:

• scheduling : 2 years (Required)

Work Location: In person