HCV Case Manager
- Manage the completion of paperwork in a timely fashion (such as applicants, interim recertifications, contracts etc.); coordinate inspections.
- Respond to tenant/landlord inquiries and resolve concerns between these parties and the Housing Authority.
- Develop a thorough knowledge and understanding of: HACD housing policies and procedures, all legal processes in which a property may be involved, and all HACD forms and document requirements.
- Provide guidance to landlords and tenants based on the HCV Program and HACD Administrative Plan requirements.
- Prepare reports as requested and maintain accurate records.
- Streamline communications between co-workers, clients, and landlords.
- Performs other duties, as assigned.
- High School Diploma or equivalent.
- Minimum of 1 year experience working in property management or with a public housing authority.
- An equivalent combination of education and experience may be considered.
- Bilingual (Spanish/English) is a plus not but required.
- Intermediate proficiency with Microsoft Office (MS Word and Excel).
- Must have the ability to learn other computer software programs as required by assigned tasks.
- Must demonstrate prior success in time management and dependability.
- Excellent written and oral communication skills.
- Excellent problem-solving skills.
- Functions primarily in an office environment.
- Work requires the ability to sit or stand throughout the workday.
- Position requires use of fingers, hands, and arms on a consistent basis for computer and phone work.
- Position requires the ability to talk and hear.
- Good vision skills (with or without correction) are required.
- Regular, local off-site travel is required.
- The employee must occasionally transport up to 25 pounds.
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