General Manager
aspects of the service operation. This role is responsible for overseeing daily operations, driving
financial performance, leading team development, and ensuring exceptional customer satisfaction.
The General Manager will provide strategic leadership while maintaining a hands-on approach to
operations, supporting field teams, resolving customer issues, and ensuring consistent execution
across all service areas. This role plays a critical part in achieving revenue growth, operational
efficiency, and long-term scalability. Key Responsibilities
- Lead, coach, and develop service team members, including technicians, supervisors, and support
staff
- Oversee daily operations to ensure efficiency, quality, and customer satisfaction
- Manage and drive performance against revenue, profit, and operational KPIs
- Partner with sales and leadership teams to support growth initiatives and customer retention
- Establish schedules, routing strategies, and workforce planning to maximize productivity
- Ensure adherence to safety standards, company policies, and service protocols
- Handle escalated customer issues and maintain strong client relationships
- Monitor and manage inventory, equipment, and operational resources
- Develop and manage departmental budgets, including payroll and cost controls
- Identify operational gaps and implement process improvements
- Provide regular reporting and performance updates to the COO
- Support expansion efforts, including new market development and service offerings
Duties and Responsibilities
- Recruit, hire, train, and mentor employees
- Set clear expectations, goals, and accountability measures for all team members
- Conduct regular performance reviews and coaching sessions
- Oversee training programs for technical procedures and customer service
- Maintain strong communication across all levels of the organization
- Ensure field execution meets company standards (appearance, service quality, documentation)
- Participate in ride-alongs and field visits to support and evaluate team performance
- Assist in resolving operational and service-related challenges in real time Qualifications
- Proven experience in a management or leadership role (service industry preferred)
- Strong operational and financial acumen
- Mechanical aptitude or experience in a technical/service-based environment preferred
- Excellent leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, evolving environment
- Strong organizational and time management skills
- Bachelor’s degree preferred but not required based on experience Benefits
- Paid Vacation
- PTO Days
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Company Vehicle (if applicable)
- Growth and advancement opportunities
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