FOH Manager

Job Title: Front of House (FOH) Manager

Location: Bryn Mawr, PA
Job Type: Full-time
Salary: TBD, baded on experience

About Us

We are a vibrant, community-focused neighborhood cafe and retail market. We serve specialty coffee, nutritious and globally inspired food & drinks, and curate a unique selection of artisanal retail food and drinks from local producers. We are proudly partnered with one of the area’s premiere arts institutions, allowing us to host a diverse calendar of community programming. We take pride in our warm atmosphere, creative spirit, and exceptional customer service.

Position Summary

We are looking for a hands-on, energetic Front of House (FOH) Manager. You will oversee daily cafe operations, manage our retail market space, and spearhead our vibrant event calendar. The ideal candidate thrives on collaboration, excels at team leadership, and understands retail merchandising. You will split your time between leading the floor, managing inventory, and keeping FOH, kitchen, and event operations perfectly aligned.

Key Responsibilities

Team Leadership & Kitchen Collaboration

• Hire , train, and schedule FOH staff and baristas.
• Partner closely with kitchen staff to ensure seamless daily food service.
• Coach team members to deliver exceptional, community-minded customer service.
• Lead by example during busy morning and weekend shifts.
• Resolve customer feedback with empathy and professionalism.

Event Execution & Programming

• Manage FOH operations for a diverse range of special events.
• Coordinate logistics for chef's dinners, cooking classes, and fundraisers.
• Support programming for wellness workshops and arts/cultural gatherings.
• Oversee the setup, execution, breakdown, and staffing for all events.

Daily Operations & Retail Management

• Utilize Square POS to manage daily sales, tracking, and basic reporting.
• Stock and visually merchandise retail market shelves.
• Track inventory levels for both the coffee bar and retail goods.
• Place orders with vendors and handle cash drawer reconciliations.
• Enforce health, safety, and food sanitation guidelines.

Qualifications

• Experience : 2+ years in cafe, restaurant, or retail management.
• Systems : High proficiency using POS systems for fast-paced service.
• Events : Background executing events, dinners, or community programming.
• Collaboration : Demonstrated ability to work effectively with kitchen teams.
• Leadership : Proven ability to train and motivate a small team.
• Availability : Saturdays, weekdays, and for occasional evening events preferred
• Certifications : Food Handler or ServSafe Manager certificate required.

Benefits

• Salary based on experience
• Paid time off (PTO).
• Free meals and specialty coffee during shifts.
• Employee discount on retail market merchandise.
• Unique opportunity to network within a premiere arts community.

To Apply

Please submit your resume and professional references via email to Anjali at [email protected] with the subject line "FOH Manager Application - [Your Name]".