Front Desk Agent

StepStone Hospitality Inc.
Cranberry Township, PA

Job Description

Job Description

Description:

  • · Register and assign rooms to guests.
  • · Issue room key and escort instructions to Guest Service Agent or directly to guest.
  • · Sort, and track incoming mail and messages.
  • · Transmit and receive messages using all communication avenues.
  • · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • · Keep record of room availability and rate.
  • · Compute bill, collect payment, and make change for guests.
  • · Make, confirm, and cancel reservations via all communication avenues.
  • · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
  • · Make reservation, transportation, or entertainment reservations for guest.
  • · Deposit guest valuables in hotel safe deposit box.
  • · Ability to accurately use various office software.
  • · Have a full working knowledge and expertise of each shift including night audit.

Requirements:

Requirements
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to accurately report information.
  • Ability to assist with various office tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • dependable
  • Flexible schedule; able to work weekdays, weekends and holidays
  • Able to stand for a long period of time
Posted 2026-08-05

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