Shift Supervisor

Job Description

Job Description

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The Philadelphia Location

Located in the heart of Center City Philadelphia, this will be the Company's 4th location.. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms blasting teams with Paint, Foam and Slime; 5 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups.

Essential Duties & Responsibilities :

A Shift Supervisor is charged with creating a one-of-a-kind experience for both Beat The Bomb's customers and fellow team members. Beat The Bomb Shift Supervisors must be natural leaders and adaptable. In addition to being a team lead, they will need to be experts in both Front of House (FOH) and Back of House (BOH) roles, understanding all elements of the Beat The Bomb operation.

Responsibilities:

• Set the tone for the rest of the team with a customer focused engagement: lead by example!
• Manage all aspects of a guest reservation
• Opening and closing of the location and all associated responsibilities
• Assist General Manager with scheduling as requested
• Respond to online Customers Reviews
• Manage special events such corporate events, school outings and kids birthdays
• Customer Service: support as needed on all customer questions:
  • In our facility
  • On the phone
  • Through email
  • Via social media
• Responsible for facility upkeep and cleanliness
• Monitor and report maintenance issues to the General Manager. We love hearing about potential solutions!
• Help manage tech and gameplay issues as they arise
• Execute all Front of House (FOH) and Back of House (BOH) Game Runner duties, including:
  • Guest check-in and team onboarding
  • Making sure all customer areas are presentable and clean
  • Taking customer pictures
  • Manage game rooms and Bomb Room - blast customers with PAINT and FOAM!
  • Maintain a safe environment and facilitate a safe experience for our customers and fellow team members - everyone appreciates feeling taken care of!
  • Engage and have fun, then engage again and have more fun...with our customers

The Ideal Shift Supervisor

• Embodies Beat The Bomb's Values:
  • Bring Positivity
  • Take Responsibility
  • Build The Future
  • CREATE THE FUN
• Previous customer-facing experience in a bar, restaurant or entertainment facility
• Loves people! You thrive when engaging with others... both friends and strangers alike!
• Isn't afraid to get messy...it's a paint blast facility after all!
• Has an interest in live experiences / digital gaming
• Is ready to jump in and help wherever and whenever necessary! Nothing always goes as planned; you know how to keep the trains running on time
• Has a strong aptitude for technology and/or an interest and excitement to learn
• Leads by example
• Is solution oriented
• Can comfortably lead others through a fast paced, exciting working environment
• Remains calm when faced with external pressures
• Is friendly, outgoing and inclusive
• Is a weekend warrior! (must be available to work 2 of 3 weekend days - Friday through Sunday)
• Doesn't mind physical activity... our paint buckets can weigh up to 50 lbs

What We Offer

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full-time Only)
• HSA (full-time only)
• Transit Benefits
• Life Insurance Benefit Options (Full-Time Only)
• Free fountain beverages and discounted meals (free for kitchen staff)
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start up team
• Friends & family ticket discounts!