Desktop Support Technician - 2nd Shift

Overview

We are seeking a Desktop Support Technician to provide Tier 1/2 technical support for end users, resolving hardware, software, and operating system issues in both remote and on-site environments. This role requires strong problem-solving abilities, customer interaction skills, and the ability to collaborate within a team.

Key Responsibilities

• Provide Tier 1/2 support for desktop hardware, application software, and operating system issues
• Troubleshoot and resolve technical problems via phone, remote tools, and in-person desk-side support
• Diagnose issues efficiently, determine root cause, and implement effective solutions
• Support end users with timely issue resolution while maintaining a high level of customer service
• Escalate complex issues to senior support teams when necessary
• Collaborate with IT team members to ensure consistent and efficient support delivery

Required Skills & Qualifications

• Foundational experience in desktop support or helpdesk support (Tier 1/2)
• Strong troubleshooting and analytical skills with the ability to resolve issues independently
• Ability to communicate clearly with users while diagnosing and resolving technical problems
• Proven ability to work effectively both independently and as part of a team with minimal supervision
• Customer-focused mindset with strong interpersonal skills

Preferred Qualifications

• CompTIA A+ certification or equivalent technical knowledge
• Experience providing support in both remote and on-site environments
• Ability to manage multiple tasks in a fast-paced setting while maintaining attention to detail

This is a Contract position based out of King of Prussia, PA.

The pay range for this position is $24.50 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in King of Prussia,PA.

This position is anticipated to close on May 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.