Assistant General Manager
The Assistant General Manager/Operations Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships. Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance. Benefits:
- Insurance (health, dental, vision, etc.)
- Paid time off (vacation, sick leave, holidays)
- 401K retirement plan
- DailyPay: Access your earned wages when needed.
- Special team member hotel rates for travel enthusiasts.
- Operational Oversight
- Staff Management & Development
- Adhere to NHG policies, state/federal laws, & "at-will" employment practices
- Assist in Financial & Administrative Tasks
- Guest Service & Quality Assurance
- Attend at least one advanced management seminar annually
- Participate in corporate-sponsored leadership events
- Bachelor's degree in hospitality/business management or 3+ years of managerial experience
- Excellent communication skills (orally and written)
- Strong leadership, problem solving, and interpersonal abilities
- Expertise in hotel operations and inter department abilities
- Proficiency in handling guest complaints under pressure
- Flexibility to work extended hours
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