Technology services relationship manager

• Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation
• Collaborate with internal stakeholders to align vendor services with business objectives
• Evaluating vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary
• Facilitating monthly and quarterly business reviews with strategic partners and internal stakeholders
• Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise
• Provide data, analytics, and reporting to procurement team and leaders as needed
• Support contracting lifecycle from RFP to SOW
• Support process initiatives as requested
• Provide training to stakeholders on processes and best practices

Qualifications/Experience/Education

• SRM Experience with technology service partners
• Technology procurement sourcing and contracting
• Experience with Procurement technologies (CLM, RFP, etc) and enterprise tools – Jira, Sharepoint, Microsoft Suite/Copilot, Smart Sheets, Ironclad, Service Now, etc.
• Able to influence internal and external stakeholders, executives, and leaders
• Articulate with strong communication, people, and leadership skills
• Experience of working with both virtual and physical global teams
• Strong problem solving and change management ability
• Evidence of managing strategic relationships and technology contracts
• Natural ability to interact positively with all internal stakeholders across cultures, countries, and professional disciplines
• Able to maintain impartiality and drive business outcomes
• Bachelor’s degree in a relevant field

Applications will be accepted through 9/29/2025. This window may be extended depending on business needs.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $115,000 - $120,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Operations

Job Family: ENTERPRISE

Organization: Corporate Strategy & Technology

Schedule: FULL\_TIME

Workplace Type:

Req ID: 20765

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