Customer Service Specialist

SP Industries Inc. is searching for a Customer Service Specialist to join the team!

Responsibilities:

• Perform duties to review and process customer orders and distributor sales territories in an accurate and timely manner, maintain effective customer relations and assist customers by resolving issues.
• Order processing cycle includes, but not limited to, purchase order review (knowledge of Incoterms, Letter of Credit are a plus), accurate and efficient order entry, sales order acknowledgments, order and shipment status, order cancellations, payment tracking, pricing discrepancies, order troubleshooting, sales quote creation and resolving service cases.
• Responsible for reviewing open order reports daily to verify compliance with on-time delivery objectives and individual performance metrics.
• Collaborate with sales, manufacturing, accounting, shipping, supply chain and other departments to ensure best customer experience.
• The customer service team is responsible for actively participating in the company’s phone queue and is required to complete all company-related training and courses.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills
• Ability to multi-task, time management and detail-oriented aptitude
• Accurate data entry skills
• Organizational and problem-solving skills
• Must be a collaborative team player with the ability to work effectively across departments.
• Strong telephone communication and interpersonal skills
• Demonstrates professionalism and an engaging approach in fostering effective relationships with both customers and team members.
• Proficient in Microsoft Office applications with working knowledge of ERP systems.
• Understanding international trade requirements, such as tariffs, Incoterms, and related documentation and payment processes, is a plus

Education & Experience

• HS Diploma or equivalent
• Recent 3-5 years Customer Service experience

Language & Mathematical Skills
• Fluent in English
• Excellent written and verbal communication skills
• Ability to perform mathematical operations (addition, subtraction, multiplication, division) and calculate ratios and percentages.

Reasoning Ability
• Ability to apply sound judgment and communicate effectively, both verbally and in writing.
• Strong problem-solving skills are required.

Physical Demands & Work Environment
• Position is primarily remote, with occasional in-office work required as business needs dictate.
• Occasional exposure to a manufacturing environment may be required.
• While performing the duties of this role, the employee is regularly required to walk and frequently required to sit, use both hands, reach with arms, and communicate verbally.
• Occasional travel to other corporate locations.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Additional Information

HSE

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Employee responsibilities for Health, Safety and Environment include:

• Work in compliance with divisional health, safety and environmental procedures
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
• Report any unsafe conditions or unsafe acts
• Report defect in any equipment or protective device
• Ensure that the required protective equipment is used for the assigned tasks
• Attend all required health, safety and environmental training
• Report any accidents/incidents to supervisor
• Assist in investigating accidents/incidents
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

Why SP Industries Inc.?

The three parallelograms in our logo reflect our core company values: People, Process, and Performance. As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.

• We provide a wide range of innovative and high-quality scientific products that improve people’s lives
• We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
• We offer 401(K) including company match, Paid Time Off annually + Paid Holidays
• You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth

EEO and Affirmative Action Statement:
SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.

Pay Transpar ency Nondiscrimination Provision:
SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.